Project Manager - Glides

About this position:

• As a Project Manager on CTD's Glides team, you will partner with the Glides Product Manager to deliver the app, and be the primary lead for non-Glides light rail tracking improvements. You will help bridge our in-house software product team, management in MBTA Operations, our hardware partners, and our users across the MBTA system. You will help coordinate the transition from paper-based processes to new digital tools that we are designing with constant iteration and feedback from users. One day you may be at a subway station testing new features with light rail inspectors, and the next day meeting with our IT department to coordinate the purchasing and deployment of smartphones for our users.  

Principal duties and responsibilities:

• Create a project plan foradoption and support of new app features and related hardware. Coordinate with the Product Manager to ensure we are working on the right activities to keep the project on schedule. 
• Lead and implement change management activities so that users are able to easily transition from legacy systems to new, digitized tools.  
• Identify and coordinate training and documentation activities to support our users. 
• Proactively build relationships with MBTA and non-MBTA stakeholders. With Product, keep stakeholders up to speed on project status & timeline.  
• Coordinate directly with vendors and other MBTA departments to clear obstacles to delivering value to users. 
• Create and implement sustainable processes for ongoing support of Glides in coordination with partner departments such as Light Rail Operations and IT. 
• Work with the product team and stakeholders to define and monitor project metrics.   
• Communicate clearly via email and in 1:1 and group meetings, lead effective meetings and deliver large presentations with minimal help.  

This job requires:

• Technical familiarity: We don’t expect you to be a software engineer or transportation planner (although you’ll work with these folks!). But you should have a general understanding of the software, hardware, and human practices that enable people to use technology effectively, and a strong desire to learn about transit data, operations, and technology. 
• Communication: Implementing new technology requires clear and empathetic communication with users, stakeholders, colleagues in CTD, other MBTA departments, and vendors. You should be familiar with plain language best practices and passionate about promoting a more equitable digital experience. 
• Attention to detail:This position requires someone who is comfortable combing through data,rethinking processes, and proposing path(s) forward to make sure that we are holding vendors/partners accountable to serve all of our users in the best way we can. 

What we're looking for:

• Although we're mostly interested in your ability to do the work, here are some guidelines on the capabilities and experience we think might be most suited for this role. Please keep in mind that the experience guidelines are advisory and not required. 


• Approximately 2-5 years of professional experience as an analyst, project coordinator, project manager, or in an operations support role 
• Experience managing projects that involve a combination of software, hardware, and physical infrastructure (e.g., construction, engineering, etc.) is preferred 
• Experience using online collaboration tools (e.g., Slack, Asana, Miro, Microsoft Office Suite, etc.) 
• Excellent oral and written communication skills, and the ability to communicate in different ways for different audiences 
• Exceptional attention to detail 
• Critical thinking and curiosity about new ideas and approaches 
• Familiarity with the MBTA transit system as a rider 
• Familiarity with, or experience in, the communities served by the MBTA 
• Nice-to-have: Experience working in the transportation industry, the public sector, or on technology projects. 

Minimum education:

• Formal education in project management, city planning, computer science, construction, engineering, economics, data science, public administration, or a related field. (This could be a college degree, a bootcamp, a certificate program, or something else entirely.) 

Location:

• This role is hybrid. While most activities can be accomplished remotely, a component of this role requires an in-person element.  
• Unfortunately, we are unable to hire candidates who would perform their work in Washington DC, Connecticut, New Mexico, Pennsylvania, South Dakota, Washington, West Virginia, and Puerto Rico.