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SRE Lead ( Remote, Anywhere )

Mattermost, Distributed

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Mattermost, one of Y Combinator's top 100 companies, provides an open source enterprise-grade messaging platform to the world’s leading organizations that allows teams to collaborate securely and privately anywhere. With over 10,000 server downloads / month our customers include Intel, Samsung, Affirm, The US Department of Defense and more. Our private cloud solutions offer secure, configurable, highly-scalable messaging across web, phone and PC with archiving, search, and deep integrations with hundreds of SaaS and on-premises technologies. Headquartered in Palo Alto, California, our company serves customers around the world with a distributed organization spanning the globe.

We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope you'll learn more about working at Mattermost and come talk to us!

About the Role

Working in open source means your work is publicly visible. Your code will receive both credit and constructive critique from the community. With the right mindset and support these can lead to you a highly positive working environment and making the best engineering decisions of your career. Core committers include highly skilled volunteer developers from the community, staff employed by enterprises deploying and investing in Mattermost, as well as staff employed by Mattermost, Inc.Read about our end-to-end recruiting process for core committers at: https://docs.mattermost.com/process/developer.html

We are looking for an SRE Lead to help manage and grow our team of SREs with a focus on ensuring high reliability and scaling of Mattermost’s SaaS offering through building tools, deploying infrastructure and automation.  In this role, you’ll work with a distributed team of engineers all across the globe. This is a fully remote/distributed position with the opportunity to have a real impact on the teams you manage, as well as our product offerings. 

Responsibilities

  • Manage a globally distributed team of engineers.
  • Scale the team by developing and executing a hiring roadmap.
  • Ensure team success by leading our onboarding and performance management processes.
  • Develop project plans to align your team’s work with the company product strategy and plans.
  • Manage software projects for your teams. 
  • Maintain status, identify and resolve roadblocks, and communicate status both inside and outside your teams.Ensure alignment with proper development standards and coding practices.
  • Interact with customers as necessary to ensure a great customer experience.

Requirements

  • BS in Computer Science, Computer Engineering, Electrical Engineering, or relevant experience.
  • 5+ years of hands-on experience working as an SRE or systems operator, with experience building, maintaining and operating services for public SaaS.  
  • 2+ years of experience managing software engineering teams.
  • You’ve operated a highly available SaaS service at scale.
  • You’ve created and maintained production services using public hosting providers (AWS, GCP, Azure, etc.).
  • A history of managing successful on-call rotations.
  • Knowledge and experience with incident management, and public communications related to service events.
  • Experience with containerization and container management using tools like Docker, Kubernetes, etc.
  • Ability to define, monitor, and manage system and service metrics (SLAs, SLIs and SLOs).Ability to dive deep when necessary and help the team solve problems and make the right decisions.
  • Demonstrated ability to mentor and grow engineers that you’ve managed.
  • Experience with performance management.
  • Experience defining and delivering on a hiring roadmap.

Bonus Points For

  • Compliance related work for public SaaS offerings (SOC2, HIPPA, GDPR, etc.)
  • Background in platform security, firewalls, intrusion detection, systems hardening, or a related discipline.
  • Ability to provide thought leadership in SRE principles.
We're looking for someone who wants to help us build the future of Mattermost and improve the way the world communicates. The right person in this role has the opportunity to have a huge impact on Mattermost the product, and its many users worldwide, but also on our open source community that has been key to Mattermost's success. If this sounds like you - please apply!

About Mattermost

Mattermost, Inc. We provide enterprise-grade messaging solutions for the world’s leading organizations on a vibrant open source platform. Our private cloud solutions offer secure, configurable, highly-scalable messaging across web, phone and PC with archiving, search, and deep integration across in-house systems. Customers include Intel, Samsung, McKinsey & Company, Medtronic, Urban Outfitters, and the United States Department of Energy. Headquartered in Palo Alto, California, our company serves customers around the world with a distributed organization spanning 7 time zones.

Mattermost

Want to learn more about Mattermost? Visit Mattermost's website.