Senior IT Operations Specialist - Remote

Mattermost, United Kingdom

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Duration: Full-Time

Mattermost is an open source platform for secure collaboration across the entire software development lifecycle. Hundreds of thousands of developers around the globe trust Mattermost to increase their productivity by bringing together team communication, task and project management, and workflow orchestration into a unified platform for agile software development.

Founded in 2016, Mattermost’s open source platform powers over 800,000 workspaces worldwide with the support of over 4,000 contributors from across the developer community. The company serves over 800 customers, including European Parliament, NASA, Nasdaq, Samsung, SAP, United States Air Force and Wealthfront, and is backed by world-class investors including Battery Ventures, Redpoint, S28 Capital, YC Continuity. To learn more, visit www.mattermost.com.

We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope you'll learn more about working at Mattermost and apply!

As a Senior IT Operations Specialist, you thrive working in a high growth organization, contributing ideas to continually improve efficiency and streamline workflows. You will work closely with our IT Manager to shape and grow the IT function as Mattermost continues to scale its workforce.

You are a person that wants to automate and innovate rather than perform repetitive tasks. You strive to leverage this to improve the team's ability to move quickly. The IT team is on a mission to support and enable every team at Mattermost to do their best work through the use of technology best practices, automation, and continuously evaluating and bringing in top tier hardware & software solutions.

Responsibilities:

Ownership of Helpdesk - transacting with users through a service desk tool and continually making recommendations and updates to improve the user experience
Contribute to a smooth onboarding and offboarding experience
Manage inventory and help develop the asset management system
Contribute to designing and implementing IT policies and documentation
Work on various projects related to increasing productivity, security, and taking IT to the next level. (Think implementing an MDM solution, revamp of the helpdesk system, working with Security Operations to build out an access control strategy)
Collect information, analyze it, and find solutions for hardware and software issues

Requirements:

3+ years of work experience in an IT role in a Mixed OS environment
Experience managing interdepartmental projects with teams such as Finance, HR, Engineering etc.
Experience administering a large SaaS stack
Familiarity with HRIS, SAML IDP, MDM, EDR solutions & Google Workspace
Working knowledge of security best practices
Preferred experience working remotely and as part of a global team

Mattermost is a remote-first company with staff living and working across the globe. We are currently hiring staff in these countries/regions:

Australia - Bangladesh - Brazil - Bulgaria - Canada - Chile - Colombia - Finland - Georgia - Germany - Greece - India - Ireland - Mauritius - Mexico - Norway - Pakistan - Philippines - Poland - Portugal - Spain - South Korea - Suriname - Turkey - Uganda - Ukraine - United Kingdom - United States

We are constantly working towards adding more countries/regions to this list, but first we need to make sure we are compliant with local laws and regulations, which takes time.

Mattermost is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don't discriminate against staff or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

About Mattermost

Mattermost, Inc. We provide enterprise-grade messaging solutions for the world’s leading organizations on a vibrant open source platform. Our private cloud solutions offer secure, configurable, highly-scalable messaging across web, phone and PC with archiving, search, and deep integration across in-house systems. Customers include Intel, Samsung, McKinsey & Company, Medtronic, Urban Outfitters, and the United States Department of Energy. Headquartered in Palo Alto, California, our company serves customers around the world with a distributed organization spanning 7 time zones.