Customer Support Pal

MealPal, Charlotte

See jobs at MealPal

Are you detail oriented? Are you a problem solver who likes to help people? Can you balance multiple tasks while still meeting deadlines? Do you have strong written and verbal communication skills? If this sounds like you, MealPal is hiring!  

MealPal is currently looking for a Customer Support Pal. In this position, you will be the voice of the company to our customers. You will respond to inquiries, troubleshoot issues, and surprise and delight our growing community of users. 


  • Communicate via email and phone with customers in a timely manner with high quality messages
  • Troubleshoot and find smart solutions to any issues
  • Manage and update customer accounts
  • Serve as a brand enthusiast for MealPal


  • Ability to work quickly while maintaining a strong attention to detail
  • Exceptional written skills with emphasis on correct spelling
  • Experience working on a computer, Excel or Google Sheets skills a plus
  • 1-3 years of work experience preferred, previous customer service experience a plus
  • Work on-site at an office located in Charlotte
  • Ability to work flexible hours on weekdays, evening, weekends and holidays.
  • Some college preferred 


  • Competitive compensation
  • Meaningful equity and the opportunity to build something
  • Generous health benefits and 401k with a company match
  • Paid vacation
  • Opportunity to work with a smart, passionate team

About MealPal:

MealPal is the subscription service that makes takeout from restaurants convenient and affordable. MealPal helps restaurants increase efficiencies and revenue during the peak hours and provides a convenient way for MealPal members to receive high quality, affordable, and delicious meals. MealPal has facilitated more than 10 million reservations and is currently available in select cities across the United States, United Kingdom, Canada, Australia, and Singapore. To learn more, visit www.mealpal.com

About MealPal

About us MealPal is changing the way lunch works. Consumers get lunch from some of the best restaurants in their city. With over 1000 restaurants to choose from, getting a delicious and affordable lunch has never been easier! Restaurants in the MealPal network reach new customers while increasing revenue during peak lunch hours. Each restaurant in the MealPal network offers one lunch option per day, enabling them to efficiently grow their lunch time operations. The MealPal team is creative, hard-working, and fun... oh, and we really like lunch! Check out the opportunities -- we're excited to chat with you about joining the team.


Want to learn more about MealPal? Visit MealPal's website.