Release Manager

Medallia, Buenos Aires, Argentina

Defining the future of customer experience

Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

The Engineering Operations team within Medallia Cloud Services is looking for a world class Release Manager to design, drive and own the delivery of the various Medallia platform and self-service products. The role includes the scheduling, coordination and management of releases across various portfolios as well as helping product and project teams to manage and deploy releases into production.

As owner of the Release Management lifecycle, he or she will work collaboratively with the various Medallia R&D teams along the SDLC: Product Design and Development, Test Engineering, Continuous Delivery, SRE, Production and Managed Services to design, influence and execute on development and delivery processes and strategies. This position involves regular communication with the various levels of the organization. Therefore, excellent communication skills and strong technical competency are essential.

The ideal candidate has thrived and succeeded in delivering releases across various platforms, services and technologies with complex dependencies in a very high growth environment where priorities shift quickly. He or she is a strong leader who can prioritize well, communicate clearly and compellingly and who understands how to drive a high level of focus and excellence.

Your responsibilities:

Forward-plan release windows and cycles across services and platforms.
Maintain the release schedule for all core services and ensure alignment across key partners.
Work with engineers to understand impacts of branches and code merges.
Manage risk and resolve issues that affect release scope, schedule and quality.
Measure and monitor progress to ensure application releases are delivered on time and according to goals and expectations.
Manage and coordinate release roadmaps.
Manage relationships and coordinate work between different teams in different locations.
Conduct and define Release Readiness reviews.
Communicate all key commitments, and scope or timeline changes with the various stakeholders.
Continually work towards making improvements in the release process.
Drive production incidents continuous improvement process.
Weekly status reporting.
Coordinate and monitor release verification process.

Your Qualifications:

3+ years of previous release and/or project management experience in a software development environment (Saas / Cloud environment preferred)
In-depth knowledge of software development lifecycle processes and tools.
Experience with agile development methodologies.
Demonstrated ability to coordinate cross-functional work teams toward task completion.
Experience working with code management, continuous integration and tracking tooling (Git, Jenkins, Gerrit, Jira are desired).
Ability to multitask and manage multiple projects - work prioritization, planning, and task delegation.
Strong organizational skills and attention to detail.
Experience communicating (written and verbal) with technical and non-technical stakeholders across multiple organizations (including executive level)
Bachelor's degree in Computer Science, Engineering or related field.
3+ years experience in a software development role (i.e Software Engineer /Test Engineer / QA Engineer) Preferred, not a must.

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

About Medallia

Our mission is to create a world where companies are loved by customers and employees. Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through our platform we capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.