Professional Services, Senior Technical Manager (Remote)
Medallia, Chicago, IL
Defining the future of customer experience
Role & Responsibilities
- Lead and manage the technical design and configuration of Medallia products and services on high-complexity programs
- Manage communications and relationships with client technology and IT stakeholders
- Drive technical success for assigned accounts by delivering high quality, scalable architecture, that delivers positive business outcomes.
- Own and drive the technical health strategy for a portfolio of accounts. Partner with Sales and Customer Success to identify technical roadmaps for accounts within portfolio.
- Advance technical innovation across assigned portfolio of accounts
- Accelerate technical enablement and upleveling across your teams and the broader PS technical ecosystem
- 7+ years of experience designing technical architecture in the software industry
- 3+ years of experience in a customer-facing role
- 3+ years of prior experience leading a team
- Understanding of common security concepts and standards (SSO, SAML, OAuth, etc.)
- Ability to develop data architectures - designing data flows that are aligned with customer information systems.
- Able to travel up to 10%.
- Education: BA/BS, with evidence of technical experience or equivalent relevant experience.
- Extensive knowledge of enterprise software technologies (CRM, ERP, HRIS, etc.)
- Advanced degree
- Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders.
- Solution-oriented; passion for creative problem solving, comfortable tackling new and undefined problem spaces.
- Ability to understand, synthesize, and translate between complex business problems and technical concepts.
- Strong technical project management and stakeholder management skills.
- Dedicated to enabling others through effective teaching, coaching, and knowledge distribution.
- Desire for continuous learning and proactively driving initiatives for improvement.
Our mission is to create a world where companies are loved by customers and employees. Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through our platform we capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.
Want to learn more about Medallia? Visit Medallia's website.
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