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DevOps Engineer (Decibel)

Medallia, Tokyo

Defining the future of customer experience


Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Our developers have built our scalable and maintainable platform through smart and efficient code, in a culture of automation and technical debt minimisation. We have become one of the world leaders in our tech in just a few short years.

We need more smart people to join us – to take a shared responsibility in constantly looking for better ways to improve the infrastructure and deployment process. Within an Agile environment you will take a shared responsibility in designing and implementing automation solutions including deployment and testing pipelines and infrastructure support services such as monitoring, whilst identifying potential performance bottlenecks and scaling issues.

Responsibilities:
·         Creating, deploying and supporting development, testing and production environments, as well as continuous integration pipelines
·         Building systems to automate processes for QA, maintenance, deployment and management of servers and infrastructure
·         Implementing tools and frameworks to enable monitoring, logging, alerting, and debugging within our hybrid-cloud solutions
·         Helping troubleshoot and investigate platform, OS (Linux) and software issues as they arise
·         Writing maintainable and extensible code to build and manage infrastructure taking an infrastructure-as-code approach, and participating in code reviews
·         Bringing forward fresh ideas on how our processes and technology can be improved

It’s likely that you’ve already established yourself as a DevOps Engineer in a 24x7 uptime environment using multiple technologies such as the Hashicorp stack (Terraform, Vagrant, Vault, etc) plus Ansible, Jenkins, Puppet and/or ELK stack. A good depth of experience containerising applications and using Docker in production environments will help you in this role. You’ll have strong scripting skills (Python, Bash, etc) and knowledge of automation and associate tools and processes would be great. We work with private and public clouds, so experience with cloud technologies with an emphasis on security would be very handy.

Our DevOps team is multitalented and distributed across several sites (London, Madrid and Denver) so help is on hand across the different time zones. We work within the larger Medallia Cloud Services organization with plenty of room for growth.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

About Medallia

Our mission is to create a world where companies are loved by customers and employees. Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through our platform we capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.

Medallia

Want to learn more about Medallia? Visit Medallia's website.