Professional Services, Senior Technical Analyst (Remote)
Medallia, Remote, United States
Defining the future of customer experience
- Collect customer requirements and create technical specifications.
- Configure the Medallia platform to meet customer requirements.
- Provide support in client meetings by leveraging in-depth knowledge of Medallia’s platform capabilities.
- Lead QA, client UAT, and launch processes.
- Partner with client teams to resolve technical issues/inquiries.
- Develop strong client relationships through technical delivery excellence.
- Engage in new product launches and other cross-functional initiatives with Product and Engineering.
- 2-5 years of experience successfully managing and retaining clients while leveraging software.
- Bachelor’s degree or commensurate work experience, with demonstrated interest in technology, including comfort with technical concepts and self-guided learning.
- Bachelor’s degree in quantitative/analytical degree, such as engineering, computer science, statistics, or economics
- Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.)
- Ability to work independently on low to medium complexity assignments.
- Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders.
- Ability to understand, synthesize, and translate between business problems and technical concepts.
- Growth-minded; desire for continuous learning and proactively driving initiatives for improvement.
- Thrive in a high-growth, fast-paced environment.
Our mission is to create a world where companies are loved by customers and employees. Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through our platform we capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.
Want to learn more about Medallia? Visit Medallia's website.
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