Professional Services, Senior Project Manager
Medallia, Milan, Italy
Defining the future of customer experience
- Lead projects and lead teams of analysts and specialists to implement our software and continuous program improvements
- Project revenue, manage budgets and expenses, estimate your human resource needs etc.
- Get customers back on track when accounts or implementations are at risk
- Understand client goals, grow accounts, and ensure renewal
- Work closely with the Regional Director of Professional Services and with the business teams
- Familiarize yourself with Medallia software for the configuration process, implementation and expansion methods, and ensure service quality
- Develop a deep understanding of the Medallia suite of products
- Take responsibility for results and solve problems
- Focus on leading projects and motivating teams
- Relentless, customer-oriented with an innate understanding of the principles of good customer service
- Fluent English and Italian
- 5+ years of professional services experience for SaaS companies, or project execution including cost management and risk forecasting
- 5+ years experience managing stakeholders / clients at Executive level
- Bac +3/4; Preferred Project Management Certification
Our mission is to create a world where companies are loved by customers and employees. Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through our platform we capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.
Want to learn more about Medallia? Visit Medallia's website.
The leading leasing, marketing, and asset management platform taking commercial real estate businesses online.