Senior Solutions Engineer, Voci
Medallia, Remote, United States
Defining the future of customer experience
- Serve as the lead technical sales product contact for existing strategic accounts and prospects throughout the sales process.
- Be a trusted advisor to customers by deeply understanding their business and aligning their needs with our solutions.
- Manage customer success plans to ensure successful POC.
- Solve customer problems or bringing in appropriate resources to resolve any issues.
- Be your customer’s advocate by providing customer insights to cross-functional teams at Voci.
- Track and monitor account health, identify areas of concern and pursue growth and up-sell opportunities.
- Maintain a cadence of communication with each customer.
- Lead regular business reviews to ensure usage and customers are realizing value and ROI.
- Closely track customer engagement to identify barriers to customer success, mitigate risks, and manage action plans as needed.
- Collaborate closely with Sales to support pilots, renewals, and expansion.
- Bachelors degree in Computer Science, Computer Engineering, Electrical Engineering or equivalent field
- Minimum 1 year of experience in a sales engineering or customer support role
- 3+ years of experience working with APIs and supporting a technical product
- Exceptional communication skills internally and externally
- Strong analytical skills with the ability to translate complex data into insights
- Enjoys working closely with customers to ensure satisfaction and strive to achieve long-term relationships
- Operational level: Linux (CentOS, RHEL), Shell Scripting (BASH primarily)
- Experience with software engineering processes and tools (e.g. SCRUM, GIT) beneficial
- Knowledge of Microsoft Office, Microsoft Project or equivalent, Google Apps
- Knowledge of speech and/or data analytics, Voice Over IP (VOIP), and license management
Our mission is to create a world where companies are loved by customers and employees. Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through our platform we capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.
Want to learn more about Medallia? Visit Medallia's website.
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