Senior Technical Support Engineer

Mendix, Rotterdam

We help enterprises achieve their digital goals

Mendix provides a platform and approach that helps enterprises innovate and digitally transform their businesses and industries. Nearly 4,000 organizations worldwide, including ABN Amro, Achmea, Philips, Enexis, BAM Infra, Gemeente Rotterdam, Chubb, Zurich Insurance, ERIE rely on Mendix to build web and mobile applications to delight their customers and empower their employees. We experienced 88 percent year-over-year bookings growth compared to the first half of 2017 and are a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $15 billion by 2020. Mendix increased the number of team members by 24% in the first half of 2018, and was rated the best cloud computing company to work for by Forbes, based on feedback data from Glassdoor.
While we live on different continents and work on different things, we are one team with a shared mission and set of values. We are passionate and strive for new heights, professionally and personally. We value hard work, accountability, and results.  Above all else, we believe in a culture of growth, respect, and fun.
We're investing to accelerate our momentum and we're looking to grow our global team. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team - then Mendix is for you. 

You’ll help us drive digital innovation:

  • You will be part of our global expert Service Desk (1st and 2nd line)¸ which solves around 70% of all submitted requests without involving 3rd line R&D teams
  • You will be trained to become a certified Mendix developer and get trained in our state of the art Mendix Cloud architecture, deployment and integration possibilities.
  • You will engage with our global customers in Europe, USA, Australia, South Africa, Middle East, Japan like Heineken, New Balance, MIT, ABN AMRO, TNT Express, ING and our (international) partners to solve any challenges they might face and assist in a myriad of issues, changes and questions.
  • You will work with R&D to improve the customer experience of our platform 
  • Work in a smart, young and dynamic team where innovation thrives and career opportunities are abundant

You’re the innovator we need if you:

  • are a high-energy professional that loves to engage with the customer to solve any challenges they might face
  • have an B.S in information systems, engineering, computer science, or equivalent
  • have 3 years or more experience in a customer facing technical support or technical consultancy role
  • have excellent communicative skills, both written and verbally
  • are passionate for technology and have strong problem solving and analytical skills
  • are well-organized, flexible and can keep an overview of all your tasks
  • have an understanding of programming languages, integration, relational databases and/or public Cloud technologies (eg. AWS, Azure)

Experience a culture like no other at Mendix:

  • Work for an award-winning employer? (Nr 1. tech employer & the-best-cloud-computing-companies-and-ceos-to-work-for-in-2017)
  • Drastically change the way businesses create value using state of the art software?
  • Get great working experience in one of the fasted growing tech companies around?
  • Be part of a world-class, passionate, intrinsic, self-motivated team striving towards a common goal?
  • Take ownership and accountability? 
So, are you the brilliant Senior Technical Support Engineer we're looking for? Join now!

About Mendix

About us We are creating an application platform that empowers people to build and continuously improve apps at unprecedented speed and scale. Who we are We’ve been in your shoes We know firsthand how hard it can be to quickly build software your users love, while maintaining the control you need. Having worked with hundreds of enterprise customers, we also understand how difficult it is to successfully execute a digital strategy. Our mission Our founders created Mendix to solve the biggest challenge in digital innovation: to empower IT and Business teams to collaborate like never before, while experiencing unmatched speed and control. These principles are architected into the very core of our platform, and they drive our relentless focus on your success. We are here to help We love helping you build breakthrough digital experiences, rejecting the conventional approach of merely doing the same things faster. We seek a long-term partnership with your team so we can help you deliver transformative value through applications. Our conviction—and your success—is powered by a diverse team of passionate and exceptional talent.

Want to learn more about Mendix? Visit Mendix's website.