Technical Lead, Global Support (remote)
Mendix, Los Angeles | San Francisco | Seattle
We help enterprises achieve their digital goals
You’ll help us drive digital innovation:
- Work closely with our global customers in Europe, USA, Australia, Asia, Middle East and Japan
- Troubleshoot, debug and propose bug fixes or architectural changes within the Mendix platform or related to customer sided implementation
- Work closely with R&D teams on a tactical level to identify structural improvements and improve the customer experience of our platform
- Develop solutions (Appstore widgets/modules) for customer issues without clear short-term solution path in the Mendix platform
- Understand customer use cases to be an effective liaison between R&D and customer to solve complex technical problems
- Take complete ownership of escalations
- Mentor and coach team members as we continue to build them out
- Identify opportunities to propose new troubleshooting or performance analysis tools for production operations staff
- Participate in after-hours on-call rotation for critical customer escalations
- Identify improvements in our support processes and tools, both internal and with our partners including SAP, IBM and Siemens
- Work in a smart and dynamic team where innovation thrives, and career opportunities are abundant
You’re the innovator we need if you:
- Love to engage with the customer to solve any challenges they might face and voice their needs and challenges within Mendix
- Have a B.S. in Information Systems, Engineering, Computer Science, or equivalent
- Mendix Developer Certifications a plus
- Strong cloud deployment experience
- Have excellent communication skills, both written and verbal
- Are passionate about technology and have strong problem solving and analytical skills
- Well-organized, flexible and can keep an overview of all your tasks
- Have over 5 years of development experience in object-oriented programming languages. Java/JS focus a plus.
- Preferably have experience in mobile app development
About us We are creating an application platform that empowers people to build and continuously improve apps at unprecedented speed and scale. Who we are We’ve been in your shoes We know firsthand how hard it can be to quickly build software your users love, while maintaining the control you need. Having worked with hundreds of enterprise customers, we also understand how difficult it is to successfully execute a digital strategy. Our mission Our founders created Mendix to solve the biggest challenge in digital innovation: to empower IT and Business teams to collaborate like never before, while experiencing unmatched speed and control. These principles are architected into the very core of our platform, and they drive our relentless focus on your success. We are here to help We love helping you build breakthrough digital experiences, rejecting the conventional approach of merely doing the same things faster. We seek a long-term partnership with your team so we can help you deliver transformative value through applications. Our conviction—and your success—is powered by a diverse team of passionate and exceptional talent.
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