Service Director (m/f/d) DACH

Mendix, Frankfurt | Munich

We help enterprises achieve their digital goals

Mendix is on a mission to fundamentally reinvent the way applications are created, by abstracting the process and enabling everyone who has a stake in an enterprise’s digital future — business people and analysts, web developers, software engineers, even CEOs — to meaningfully participate, thereby creating better applications faster. Our goal is simply to create the future of software development.

Mendix provides a platform and approach that helps enterprises innovate and digitally transform their businesses and industries. Nearly 4,000 organizations worldwide, including KLM, Continental, Zurich, and Philips, rely on Mendix to build web and mobile applications to delight their customers and empower their employees. We are a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $15 billion by 2020.
While we live on different continents and work on different things, we are one team with a shared mission and set of values. We are passionate and strive for new heights, professionally and personally. We value hard work, accountability, and results.  Above all else, we believe in a culture of growth, respect, and fun.
We're investing to accelerate our momentum and we're looking to grow our global team. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team - then Mendix is for you.  
As our Director of Services DACH (m/f/d), you will lead a team of Expert Consultants and Customer Success Mangers that drive successful projects and enable our customers to achieve their digital goals with the Mendix platform. You will have the opportunity to further grow the Expert Services team and work with our Customer Success leadership team to define the strategic vision of our DACH Expert Services team. You will have previous consultancy experience, and ideally come from a custom software development background, particularly using the agile methodology and will have experience motivating and growing teams.

You’ll help our customers drive digital innovation by:

  • Working with key clients and stakeholders to implement solutions on the Mendix platform in context of their business and technical needs
  • Owning a portfolio of customers and working tirelessly and cross functionally to ensure the best possible experience for our clients with a focus on time to value
  • Working with our sales team to ensure the appropriate services are scoped to drive customer success
  • Working closely with our Partner team to upscale partner delivery capacity
  • Working with other Directors of Expert Services & our VP of Customer Success to create a standardized approach for delivering services
  • Coaching our Expert Services Consultants and Customer Success Managers to help them grow to the next level

You’re the innovator we need if you have:

  • You get jazzed about and have a proven track record for leading and delivering software projects and teams
  • You have proven experience hiring, motivating and growing teams to provide the best customer experience
  • You know how to drive services bookings, revenue, utilization and margin numbers (P&L);
  • You’re a high-energy professional that loves to engage with the customer to drive innovation in their organization
  • You have a good understanding of technologies and of agile and waterfall project management methodologies
  • You have done custom software development 
  • You are a great communicator and you are fluent both in English and German
So, are you the brilliant Services Director we're looking for? Join now!

Our Values
While we live on different continents and work on different things, we are one team with a shared mission and set of values. We are passionate and strive for new heights, professionally and personally. We value collaboration, initiative and hands-on creativity. Above all else, we believe in a culture of growth, respect, and fun.

Make your career at Mendix.
There are precious few jobs that let you create the future. But you’ll find one at Mendix. We pioneered low-code software development technology, which is arguably one of the most transformative technologies of the 21st century for building applications. Already, Mendix is the engine powering digital innovation for thousands of enterprises. The world of software will never be the same, thanks to Mendix. Neither will you, once you start making the future as part of the Mendix team.

Important to know: Mendix is a Siemens business, which means we’re backed by the resources and stability of one of the world’s largest and most forward-looking enterprises. Think: job security.

Since our company was founded in 2005, our aim is to create a great work environment for people at all stages in their careers. That’s why we are so pleased and honored that we were rated a top Cloud Computing Company to work for in 2019, based on feedback from our employees on Glassdoor. Our organization is growing, in 2018 we added 200 new employees and opened new offices in the U.S., Germany and the Netherlands and we have plans to open a new office in the U.K. in 2019.

About Mendix

About us We are creating an application platform that empowers people to build and continuously improve apps at unprecedented speed and scale. Who we are We’ve been in your shoes We know firsthand how hard it can be to quickly build software your users love, while maintaining the control you need. Having worked with hundreds of enterprise customers, we also understand how difficult it is to successfully execute a digital strategy. Our mission Our founders created Mendix to solve the biggest challenge in digital innovation: to empower IT and Business teams to collaborate like never before, while experiencing unmatched speed and control. These principles are architected into the very core of our platform, and they drive our relentless focus on your success. We are here to help We love helping you build breakthrough digital experiences, rejecting the conventional approach of merely doing the same things faster. We seek a long-term partnership with your team so we can help you deliver transformative value through applications. Our conviction—and your success—is powered by a diverse team of passionate and exceptional talent.

Want to learn more about Mendix? Visit Mendix's website.