Technical Support Lead

Mendix, Rotterdam

We help enterprises achieve their digital goals

Mendix is on a mission to fundamentally reinvent the way applications are created, by abstracting the process and enabling everyone who has a stake in an enterprise’s digital future — business people and analysts, web developers, software engineers, even CEOs — to meaningfully participate, thereby creating better applications faster. Our goal is simply to create the future of software development.

Are you the Technical Support Lead that will lead our customers and the Support team through their technical challenges? With our growing global team of 15 Support engineers, in Rotterdam, Boston and soon Pune, India we need another Technical Support Lead to maximize the results of our work.
We are looking for a Technical Support Lead with strong development experience in general and a Mendix Advanced certificate specifically. Someone who can align with R&D on a tactical level, with Expert Services and CSM and of course our global customers to make the adoption of the Mendix platform as frictionless as possible.

You’ll help us drive digital innovation:

  • Actively work on around 10% of the most complex issues on a global scale with customers in Europe, USA, Australia, Asia, Middle East and Japan like Heineken, ING, Enexis, Nederlandse Spoorwegen, PostNL, Chubb, Zurich, Innovapost, ERIE and eXpRealty.
  • You will be part of our global expert Service Desk as 3rd line resource. Our 1st and 2nd line team solves around 90% of all submitted requests autonomously.
  • Obtain knowledge of all the aspects of the Mendix platform. Keep up to with all technical developments made to the Mendix platform and pro-actively assess the impact of these improvements on the customer experience and the workload of the Support team.
  • Work closely together with our global 1st and 2nd line teams to train them in all the aspects of our platform. This includes occasional travel to our Boston office or office in Pune, India.
  • Work closely together with R&D on a tactical level to identify structural improvements and improve the customer experience of our platform. Your most important point of contact will be the Software Delivery Managers of the R&D groups.
  • Identify and drive improvements in our Support processes and tools, both internal and with our partners like SAP, IBM and Siemens.

You’re the innovator we need if you:

  • Master’s degree in Computer Science;
  • Development: 3 years’ experience as a software engineer, preferably having worked on B2C or B2E applications and integration projects, based on a Java tech stack;
  • Cloud : experience in cloud deployment and infrastructure.
  • Preferably experience with development of Mobile apps.
  • Strong problem solving and analytical skills
  • Great at building personal relations, creating consensus and convincing people of the way forward;
  • You act as the gatekeeper between two worlds: the business world of our customers and the technical world of our developers. Their goals may not always be compatible, and it is up to you to remain calm and objective at all times, even when these two worlds collide.
  • Innovation: naturally drawn towards big, new ideas, and a natural inclination to support internal innovators;
  • Communication: outstanding written and verbal communication skills.
Experience a culture like no other at Mendix:
Relaxed environment with the coolest office in the Netherlands, and great view of the Erasmusbrug.
Intelligent and fun colleagues from all over the world.
We like people who take ownership and try to give everyone as much freedom as possible. This means there’s as little process as we can get away with, because we don't want to get in your way. We also strive to stay as flat as possible. Do you have an issue? Walk right into senior managements office and bring it up. Even though our client base consists of large enterprises, we do not allow a bureaucratic culture to enter our Customer Success department. We value the start-up culture that has brought us so much success. We are a tech company, not a project-oriented organization.

Our Values
While we live on different continents and work on different things, we are one team with a shared mission and set of values. We are passionate and strive for new heights, professionally and personally. We value collaboration, initiative and hands-on creativity. Above all else, we believe in a culture of growth, respect, and fun.

Make your career at Mendix.
There are precious few jobs that let you create the future. But you’ll find one at Mendix. We pioneered low-code software development technology, which is arguably one of the most transformative technologies of the 21st century for building applications. Already, Mendix is the engine powering digital innovation for thousands of enterprises. The world of software will never be the same, thanks to Mendix. Neither will you, once you start making the future as part of the Mendix team.

Important to know: Mendix is a Siemens business, which means we’re backed by the resources and stability of one of the world’s largest and most forward-looking enterprises. Think: job security.

Since our company was founded in 2005, our aim is to create a great work environment for people at all stages in their careers. That’s why we are so pleased and honored that we were rated a top Cloud Computing Company to work for in 2019, based on feedback from our employees on Glassdoor. Our organization is growing, in 2018 we added 200 new employees and opened new offices in the U.S., Germany and the Netherlands and we have plans to open a new office in the U.K. in 2019.

About Mendix

About us We are creating an application platform that empowers people to build and continuously improve apps at unprecedented speed and scale. Who we are We’ve been in your shoes We know firsthand how hard it can be to quickly build software your users love, while maintaining the control you need. Having worked with hundreds of enterprise customers, we also understand how difficult it is to successfully execute a digital strategy. Our mission Our founders created Mendix to solve the biggest challenge in digital innovation: to empower IT and Business teams to collaborate like never before, while experiencing unmatched speed and control. These principles are architected into the very core of our platform, and they drive our relentless focus on your success. We are here to help We love helping you build breakthrough digital experiences, rejecting the conventional approach of merely doing the same things faster. We seek a long-term partnership with your team so we can help you deliver transformative value through applications. Our conviction—and your success—is powered by a diverse team of passionate and exceptional talent.

Want to learn more about Mendix? Visit Mendix's website.