Customer Success Operations Analyst

Mendix, Boston, MA

We help enterprises achieve their digital goals

Mendix is on a mission to enable anyone in any organization – from the marketing coordinator to the software developer to the CEO – to create things that are transformational for their company. We are fundamentally reinventing the way applications are created and we’re reinventing the future of software development. Sounds ambitious, right? We agree.

Not to brag, but nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile applications. Thousands of our customers use our platform to delight their clients and empower their employees. It’s no surprise that we’re a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $21 billion by 2022. Ok, maybe we did want to brag a little. But we’re proud of what we’ve accomplished…and…we’re humble enough to admit that we need you to make us even more effective.

We are looking for a highly motivated, outgoing, hands-on Services Operations Analyst to support or Services team. You will be responsible for managing all aspects of the global Services organization, from allocation of resources to analyzing completed projects for revenue recognition. In addition, you will be responsible for the day-to-day operations of the services organization including, forecasting, reporting, time management, resource utilization, etc.

In this role you can expect to:

assist with financial planning and analysis for the Customer Success organization
Improve and automate service processes
Create, track and report team resourcing including resource scheduling and utilization
Liaise with Managers and Finance to ensure timeliness of invoicing and revenue recognition
Review sales opportunities, contracts and purchase orders (POs) to ensure adherence with revenue recognition rules and guidelines
Mine and analyst data; identify areas to improve resource utilization, increase revenue, enhance service margins and minimize risk
Develop and maintain capacity models and predictive resource models based on sales plan and pipeline
Source possible automation tools to configure and administer billing rules.

You are the innovator we need if you have:

4-6 years industry experience in a Professional Services Operations or similar role for a Saas tech company
Advanced Excel skills a must
Salesforce experience highly preferred
Bachelor's degree preferred with Accounting/Finance concentration or equivalent work experience
Deep knowledge of operational and financial levers an metrics within a services organization
Strong analytical, organizational and problem-solving skills with a focus on accuracy and attention to detail.
Ability to multi-task under demanding deadlines in a fast-paced environment
"roll-up-the-sleeves" attitude
Strong communication skills are a must as you will be responsible for driving team meetings for the organization and inter-departmental collaboration.
Solid understanding of project financials, revenue recognition, invoicing and billing process as it applies to services
Self-motivated individual with the ability to problem solve and work independently with a minimum level of supervision
Effective and decisive under pressure and operating with a sense of urgency.

#LI-JB1

Our Guiding Principles

While we live on different continents, speak different languages, and work on different things, we are bound by our “MendixBlue” guiding principles. Being “MendixBlue” means that you live the culture, and you consistently improve it as we grow. It’s kind of a big deal.

We put the customer first. Without our customers, we have no business. So, if you act in the best interest of our customers, always…you belong here.

We think big. We work to have a meaningful, lasting impact on the world. So, if you aim high and think long term…you belong here.

We innovate. We want to be what happens next. So, if you ask “what if?” and work to find a way or make one…you belong here.

We nurture talent. We look, not just at the sum of what an individual has done, but at the potential of who they can be. So, if you’re up for learning from your failures…you belong here.

We hear every voice. Inflated egos don’t last here, humility does. So, if you share credit and ensure that the best ideas win – regardless of who they come from…you belong here.

We own it. If something needs doing, we do it. So, if you focus on the outcome, and take initiative to get it done…you belong here.

We have fun. We use laughter as a common language. We can ask for help and we’re happy to give it. So, if you find joy and purpose in what you do…you belong here.

Make your career at Mendix.

There are precious few jobs that let you create the future. But you’ll find one at Mendix. We are at a pivotal time in our company’s existence: where rapid growth meets stable funding. This is the time for industrious people to raise their hands to solve the next generation of problems. Mendix is a place where ambitious people can thrive; where you can identify an issue, propose a solution, and build the structure to make it happen.

Important to know: Mendix is a Siemens business, which means we’re backed by the resources and stability of one of the world’s largest and most forward-looking enterprises. Think: job security.

Since our company was founded in 2005, our aim has been to create a great work environment for people at all stages in their careers. That’s why we are so pleased and honored that we were rated a top Cloud Computing Company to work for in 2019, based on feedback from our employees on Glassdoor. With offices in the Netherlands, the UK, Germany, and the US, (and more coming), we provide an international playground to truly impact the world through low-code.

About Mendix

About us We are creating an application platform that empowers people to build and continuously improve apps at unprecedented speed and scale. Who we are We’ve been in your shoes We know firsthand how hard it can be to quickly build software your users love, while maintaining the control you need. Having worked with hundreds of enterprise customers, we also understand how difficult it is to successfully execute a digital strategy. Our mission Our founders created Mendix to solve the biggest challenge in digital innovation: to empower IT and Business teams to collaborate like never before, while experiencing unmatched speed and control. These principles are architected into the very core of our platform, and they drive our relentless focus on your success. We are here to help We love helping you build breakthrough digital experiences, rejecting the conventional approach of merely doing the same things faster. We seek a long-term partnership with your team so we can help you deliver transformative value through applications. Our conviction—and your success—is powered by a diverse team of passionate and exceptional talent.