Uncubed
   

Lead Service Designer - Global Platform

Mendix, Rotterdam

We help enterprises achieve their digital goals

Duration: Full-Time


Mendix is on a mission to enable anyone in any organization – from the marketing coordinator to the software developer to the CEO – to create things that are transformational for their company.  We are fundamentally reinventing the way applications are created and we’re reinventing the future of software development.  Sounds ambitious, right?  We agree.

Not to brag, but nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile applications.  Thousands of our customers use our platform to delight their clients and empower their employees. It’s no surprise that we’re a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $21 billion by 2022.  Ok, maybe we did want to brag a little.  But we’re proud of what we’ve accomplished…and…we’re humble enough to admit that we need you to make us even more effective.

Do you have a proven track record of scaling a service or a business? Are you comfortable working in the field and in the boardroom? Can you approach projects systemically and are you able to to see the big picture while still paying attention to the details? Are you able to apply a diverse set of methods and tools that illustrate the components and map the touch-points of an experience with subject matter experts and stakeholders? We are looking for a Lead Service Designer who can co-create, synthesize and communicate service concepts across our organizational horizontal and vertical structures and will take the Mendix service experience to the next level in our journey of building the most loved low code platform. 

Global Platform
Your work will focus on the Cloud unit's Global Platform program as part of R&D. This unit is responsible for developing and rolling out the end to end platform experience globally. Mendix Cloud is committed to the continuous improvement and expansion of the app deployment options for our customers, and the foundational services that underlie that experience. These range from shared cloud environments on Mendix and SAP Public Cloud to different options of private and managed dedicated environments. In short, we’re excited about making Mendix available for everyone, everywhere.

The objectives of the Global Platform program are in short as follows:
·        Scaling the extensive Mendix platform to ensure a consistent, highly reliable and performant global experience. 
·        Expanding our deployment options to include more regions and a wider range of platforms for customers to choose from. 
·        Building the Mendix platform for further expansion and utilisation by the wider Siemens organisation.

Responsibilities:
As a Lead Service Designer, you are responsible for service quality and design processes, with the ultimate goal of creating delightful, user-friendly products and services. You are involved in every service experience related aspect of the Global Platform and produce realistic timelines when defining epics with cross-functional leads, architects and product managers. You lead service experience evaluations and communicate and collaborate well with cross unit stakeholders regarding trade-offs. 


You will synthesize and turn user based insights, gaps, and opportunitiesinto differentiating concepts, services, and possible solutions. You seek out the latest trends/thinking and move beyond service design archetypes and tools to create the right deliverables for the job.


You facilitate co-creation workshops with business stakeholders, product managers, architects, developers, product designers, and UX researchers to help teams with strategic complex service design topics and lead them in the right direction in decisions towards the ultimate end to end service experience of the Global Platform. 

Design team:
The Design team is a distributed team across Boston, Pune, Shanghai, and Rotterdam, with many disciplines. From user experience research and service design to brand and product design, the Mendix design team is filled with creatives focused on elevating the user experience across our products. We believe that collaboration across the whole organization is the key to our success and have centralized partnerships with all R&D groups and units. 

Experience:

  • 7+ years of professional experience in a design consultancy or equivalent position 
  • Proven track record of shipped services and products in multiple countries
  • Demonstrated experience designing and shipping enterprise solutions 
  • Deep expertise in human-centered design and service design
  • Ability to visualize the service experience through the lens of different alignment diagrams 
  • Excellent written and verbal communication skills, and the ability to challenge others with creative ideas to get the best results
  • Self-motivated, able to work independently but also collaborative and driven by group critique
  • Excellent graphic design and typographic skills are a plus
  • Experience with behavioural measurement frameworks is a plus
  • An understanding of computational concepts like object oriented programming are a plus
#LI-SS1

Our Guiding Principles

While we live on different continents, speak different languages, and work on different things, we are bound by our “MendixBlue” guiding principles.  Being “MendixBlue” means that you live the culture, and you consistently improve it as we grow.  It’s kind of a big deal.

We put the customer first.  Without our customers, we have no business.  So, if you act in the best interest of our customers, always…you belong here.

We think big. We work to have a meaningful, lasting impact on the world.  So, if you aim high and think long term…you belong here.

We innovate.  We want to be what happens next.  So, if you ask “what if?” and work to find a way or make one…you belong here. 

We nurture talent.  We look, not just at the sum of what an individual has done, but at the potential of who they can be.  So, if you’re up for learning from your failures…you belong here.

We hear every voice.  Inflated egos don’t last here, humility does.  So, if you share credit and ensure that the best ideas win – regardless of who they come from…you belong here.

We own it.  If something needs doing, we do it. So, if you focus on the outcome, and take initiative to get it done…you belong here.

We have fun.  We use laughter as a common language.  We can ask for help and we’re happy to give it.  So, if you find joy and purpose in what you do…you belong here.

Make your career at Mendix.

There are precious few jobs that let you create the future. But you’ll find one at Mendix. We are at a pivotal time in our company’s existence: where rapid growth meets stable funding.  This is the time for industrious people to raise their hands to solve the next generation of problems. Mendix is a place where ambitious people can thrive; where you can identify an issue, propose a solution, and build the structure to make it happen.

Important to know: Mendix is a Siemens business, which means we’re backed by the resources and stability of one of the world’s largest and most forward-looking enterprises. Think: job security.

Since our company was founded in 2005, our aim has been to create a great work environment for people at all stages in their careers. That’s why we are so pleased and honored that we were rated a top Cloud Computing Company to work for in 2019, based on feedback from our employees on Glassdoor. With offices in the Netherlands, the UK, Germany, and the US, (and more coming), we provide an international playground to truly impact the world through low-code.

About Mendix

About us We are creating an application platform that empowers people to build and continuously improve apps at unprecedented speed and scale. Who we are We’ve been in your shoes We know firsthand how hard it can be to quickly build software your users love, while maintaining the control you need. Having worked with hundreds of enterprise customers, we also understand how difficult it is to successfully execute a digital strategy. Our mission Our founders created Mendix to solve the biggest challenge in digital innovation: to empower IT and Business teams to collaborate like never before, while experiencing unmatched speed and control. These principles are architected into the very core of our platform, and they drive our relentless focus on your success. We are here to help We love helping you build breakthrough digital experiences, rejecting the conventional approach of merely doing the same things faster. We seek a long-term partnership with your team so we can help you deliver transformative value through applications. Our conviction—and your success—is powered by a diverse team of passionate and exceptional talent.

Want to learn more about Mendix? Visit Mendix's website.