Senior Service Designer - App Dev

Mendix, Rotterdam

We help enterprises achieve their digital goals

Duration: Full-Time

Mendix is on a mission to enable anyone in any organization – from the marketing coordinator to the software developer to the CEO – to create things that are transformational for their company.  We are fundamentally reinventing the way applications are created and we’re reinventing the future of software development.  Sounds ambitious, right?  We agree.

Not to brag, but nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile applications.  Thousands of our customers use our platform to delight their clients and empower their employees. It’s no surprise that we’re a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $21 billion by 2022.  Ok, maybe we did want to brag a little.  But we’re proud of what we’ve accomplished…and…we’re humble enough to admit that we need you to make us even more effective.

The Position: Senior Service Designer

Do you have a proven track record of scaling a service or a business? Are you comfortable working in the field and in the boardroom? Can you approach projects systemically and are you able to to see the big picture while still paying attention to the details? Are you able to apply a diverse set of methods & tools that illustrate the components and map the touch-points of an experience with subject matter experts and stakeholders? We are looking for a Service Designer who can synthesise and communicate concepts across our organisational horizontal & vertical structures through alignment diagrams.

The Design team:

The Design team is a distributed team across Boston, Pune, Shanghai, and Rotterdam, with many disciplines. From user experience research and service design to brand and product design, the Mendix design team is filled with creatives focused on elevating the user experience across our products. We believe that collaboration across the whole organization is the key to our success and have centralized partnerships with all R&D groups and units. 

Objectives and Responsibilities:

Your contributions will elevate Mendix as a multi-experience platform. Your work and facilitation skills will enable us to take the developer experience of our products to the next level. 

You will be working in the AppDev Unit. In this Unit, we have designers work with the Frontend teams, the Logic teams, the Mendix Assist team, and the Studio and the Studio Pro Core teams. This Unit's ultimate goal is to make Mendix Studio and Studio Pro the most-loved low-code Integrated Development Environments in the world.

You will synthesize and turn user based insights, gaps, and opportunities to differentiating concepts, services, and possible solutions. You seek out the latest trends/thinking and move beyond service design archetypes and tools to create the right deliverables for the job.

You facilitate co-creation workshops with business stakeholders, product managers, architects, developers, product designers, and UX researchers to help teams with strategic complex service design topics and lead them in the right direction in decisions towards the ultimate end to end developer experience.

Day to day, you create and collaborate on alignment diagrams (concept maps, domain storytelling, context maps, experience maps, user journeys and service blueprints) to visualize product components and user touch-points of the current and future state of our platform.


  • 5+ years of professional experience in a design consultancy or equivalent position 
  • Proven track record of shipped services or products
  • Collaborative and proactive mindset
  • Experience driving organizational change with stakeholders and peers
  • Have excellent communication skills; able to give and receive feedback pro-actively, using good interpersonal skills 
  • Deep expertise in human-centered design
  • Experience shipping enterprise grade b2b products and services
  • Able to function independently in a fast-paced, hyper-growth work environment
  • Excellent graphic design skills are a plus
  • Experience with behavioural measurement frameworks is a plus


Our Guiding Principles

While we live on different continents, speak different languages, and work on different things, we are bound by our “MendixBlue” guiding principles.  Being “MendixBlue” means that you live the culture, and you consistently improve it as we grow.  It’s kind of a big deal.

We put the customer first.  Without our customers, we have no business.  So, if you act in the best interest of our customers, always…you belong here.

We think big. We work to have a meaningful, lasting impact on the world.  So, if you aim high and think long term…you belong here.

We innovate.  We want to be what happens next.  So, if you ask “what if?” and work to find a way or make one…you belong here. 

We nurture talent.  We look, not just at the sum of what an individual has done, but at the potential of who they can be.  So, if you’re up for learning from your failures…you belong here.

We hear every voice.  Inflated egos don’t last here, humility does.  So, if you share credit and ensure that the best ideas win – regardless of who they come from…you belong here.

We own it.  If something needs doing, we do it. So, if you focus on the outcome, and take initiative to get it done…you belong here.

We have fun.  We use laughter as a common language.  We can ask for help and we’re happy to give it.  So, if you find joy and purpose in what you do…you belong here.

Make your career at Mendix.

There are precious few jobs that let you create the future. But you’ll find one at Mendix. We are at a pivotal time in our company’s existence: where rapid growth meets stable funding.  This is the time for industrious people to raise their hands to solve the next generation of problems. Mendix is a place where ambitious people can thrive; where you can identify an issue, propose a solution, and build the structure to make it happen.

Important to know: Mendix is a Siemens business, which means we’re backed by the resources and stability of one of the world’s largest and most forward-looking enterprises. Think: job security.

Since our company was founded in 2005, our aim has been to create a great work environment for people at all stages in their careers. That’s why we are so pleased and honored that we were rated a top Cloud Computing Company to work for in 2019, based on feedback from our employees on Glassdoor. With offices in the Netherlands, the UK, Germany, and the US, (and more coming), we provide an international playground to truly impact the world through low-code.

About Mendix

About us We are creating an application platform that empowers people to build and continuously improve apps at unprecedented speed and scale. Who we are We’ve been in your shoes We know firsthand how hard it can be to quickly build software your users love, while maintaining the control you need. Having worked with hundreds of enterprise customers, we also understand how difficult it is to successfully execute a digital strategy. Our mission Our founders created Mendix to solve the biggest challenge in digital innovation: to empower IT and Business teams to collaborate like never before, while experiencing unmatched speed and control. These principles are architected into the very core of our platform, and they drive our relentless focus on your success. We are here to help We love helping you build breakthrough digital experiences, rejecting the conventional approach of merely doing the same things faster. We seek a long-term partnership with your team so we can help you deliver transformative value through applications. Our conviction—and your success—is powered by a diverse team of passionate and exceptional talent.

Want to learn more about Mendix? Visit Mendix's website.