Lead Support Engineer

Mendix, Rotterdam

We help enterprises achieve their digital goals

Duration: Full-Time

Mendix is a low-code app development platform:

First, what is low-code? Low-code is a visual approach to software development that enables you to abstract and automate every step of the application lifecycle. Gartner predicts that “by 2024, low-code application development will be responsible for more than 65% of application development activity.” Mendix is repeatedly ranked a Leader in analyst reports from Gartner and Forrester. In the 2021 Gartner® Magic Quadrant for Multiexperience Development Platforms, Mendix placed at the very top of the Leaders quadrant. 
Mendix, the global leader in enterprise low-code, was created to promote collaboration between Business & IT teams. Thousands of forward-thinking companies around the world like Ford Auto, Rabobank Netherlands, Zurich Insurance, and Red Bull, can unleash their best ideas faster with the help of the Mendix Platform. 
Mendix is a Siemens Business:
Siemens is a Top 10 Global Software Company and a leader on Fast Company’s Most Innovative Companies in the World! With the acquisition of Mendix in 2018, Siemens Digital Industries Software is driving transformation to enhance the digital enterprise where engineering, manufacturing and electronics meet the future of innovation. Mendix employees have the opportunity to work in a hyper-growth environment with the support of Siemens’ unbeatable market position and resources. 

We are looking for an experienced Software Engineer who will join an elite team that focuses on our customer’s needs. This position, as part of R&D, ensures customer success by troubleshooting, debugging, and proposing fixes/workarounds to the most complex customer issues escalated by the last tier of Support. You will work closely with other teams in R&D and Customer Support to respond to critical technical incidents and act as customer advocate within R&D.
This role requires the abilities of both Tier 3 Customer Support and Software Engineering to act as an effective interlink between the two disciplines and to be able to understand the overall Mendix platform infrastructure. The ideal candidate will share our passion and great pride in our customer-first culture.

You’ll help us drive digital innovation:

  • Work closely with our most important global customers in Europe, USA, Australia, Asia, Middle East, and Japan like Heineken, Continental, Fanny Mae, University of Georgetown, ConocoPhillips, eXp Realty, Ingersoll Rand.
  • Troubleshoot, debug, and propose bug fixes or architectural changes, within the Mendix platform or related to customer-sided implementation.
  • Work closely with R&D teams on a tactical level to identify structural improvements and improve the customer experience of our platform. Your most important point of contact will be the Software Delivery Managers of the R&D groups.
  • Work closely with Tier 1 and Tier 2 Customer Support teams to help them expedite ticket resolution, sharing knowledge and experience.
  • Understand customer use cases to be an effective liaison between R&D and customer to solve complex technical problems.
  • Take complete ownership of escalations.
  • Mentor and coach team members as we build out the team.
  • Identify opportunities to propose new troubleshooting or performance analysis tools for production operations staff.
  • Participate in future after-hours on-call rotation for critical customer escalations.
  • Identify and build improvements in our Support processes and tools, both internal and with our partners like SAP, IBM, and Siemens.
  • Work in a smart, young, and dynamic team where innovation thrives, and career opportunities are abundant.

You’re the innovator we need if you:

  • Love to engage with the customer to solve any challenges they might face and voice their needs and challenges within Mendix.
  • Have a B.S. in Information Systems, Engineering, Computer Science, or equivalent.
  • Have over 3 years of relevant working experience in a technical environment.
  • Have over 3 years development experience in object-oriented programming languages like Java, C++, .Net, or JavaScript.
  • Are passionate for technology, and have strong problem-solving and analytical skills.
  • Are well-organized, flexible, and can keep an overview of all your tasks.
  • Have knowledge of, and experience with Infrastructure as a Service.
  • Preferably have experience in mobile app development, integration, cloud infrastructure, and/or security.

Experience a culture like no other at Mendix:

  • Work for an award-winning employer?
  • Drastically change the way businesses create value using state of the art software?
  • Get great working experience in one of the fasted growing tech companies around?
  • Be part of a world-class, passionate, intrinsic, self-motivated team striving towards a common goal?
  • Take ownership and accountability? 
So, do you want to kickstart your career in the Mendix Community? Join now!

Working for Mendix and with our Customers means your reliability has to be beyond any doubt, and therefore every employment is subject to an onboarding screening and the condition precedent a Certificate of Conduct is provided that demonstrates you did not commit any offences that are relevant to the performance of your function.


Working at Mendix

Mendix has been recognized as a Best Cloud Computing Company to Work For by Forbes. With offices in 16+ countries including headquarters in Rotterdam and Boston, Mendix provides an international playground to truly impact the world through low-code. 
While each employee brings their own unique cultures and personalities to the workplace, we collectively live by our Mendix Blue Guiding Principles: 

While we live on different continents, speak different languages, and work on different things, we are bound by our “MendixBlue” guiding principles.  Being “MendixBlue” means that you live the culture, and you consistently improve it as we grow.  It’s kind of a big deal.

We put the customer first.  Without our customers, we have no business.  So, if you act in the best interest of our customers, always…you belong here.

We think big. We work to have a meaningful, lasting impact on the world.  So, if you aim high and think long term…you belong here.

We innovate.  We want to be what happens next.  So, if you ask “what if?” and work to find a way or make one…you belong here. 

We nurture talent.  We look, not just at the sum of what an individual has done, but at the potential of who they can be.  So, if you’re up for learning from your failures…you belong here.

We hear every voice.  Inflated egos don’t last here, humility does.  So, if you share credit and ensure that the best ideas win – regardless of who they come from…you belong here.

We own it.  If something needs doing, we do it. So, if you focus on the outcome, and take initiative to get it done…you belong here.

We have fun.  We use laughter as a common language.  We can ask for help and we’re happy to give it.  So, if you find joy and purpose in what you do…you belong here.

About Mendix

About us We are creating an application platform that empowers people to build and continuously improve apps at unprecedented speed and scale. Who we are We’ve been in your shoes We know firsthand how hard it can be to quickly build software your users love, while maintaining the control you need. Having worked with hundreds of enterprise customers, we also understand how difficult it is to successfully execute a digital strategy. Our mission Our founders created Mendix to solve the biggest challenge in digital innovation: to empower IT and Business teams to collaborate like never before, while experiencing unmatched speed and control. These principles are architected into the very core of our platform, and they drive our relentless focus on your success. We are here to help We love helping you build breakthrough digital experiences, rejecting the conventional approach of merely doing the same things faster. We seek a long-term partnership with your team so we can help you deliver transformative value through applications. Our conviction—and your success—is powered by a diverse team of passionate and exceptional talent.

Want to learn more about Mendix? Visit Mendix's website.