Enterprise Customer Success Manager Public Sector

Mendix, Rotterdam

We help enterprises achieve their digital goals

Duration: Full-Time

Mendix is a low-code app development platform:

First, what is low-code? Low-code is a visual approach to software development that enables you to abstract and automate every step of the application lifecycle. Gartner predicts that “by 2024, low-code application development will be responsible for more than 65% of application development activity.” Mendix is repeatedly ranked a Leader in analyst reports from Gartner and Forrester. In the 2021 Gartner® Magic Quadrant for Multiexperience Development Platforms, Mendix placed at the very top of the Leaders quadrant. 
Mendix, the global leader in enterprise low-code, was created to promote collaboration between Business & IT teams. Thousands of forward-thinking companies around the world like Ford Auto, Rabobank Netherlands, Zurich Insurance, and Red Bull, can unleash their best ideas faster with the help of the Mendix Platform. 
Mendix is a Siemens Business:
Siemens is a Top 10 Global Software Company and a leader on Fast Company’s Most Innovative Companies in the World! With the acquisition of Mendix in 2018, Siemens Digital Industries Software is driving transformation to enhance the digital enterprise where engineering, manufacturing and electronics meet the future of innovation. Mendix employees have the opportunity to work in a hyper-growth environment with the support of Siemens’ unbeatable market position and resources. 

The amazing growth Mendix is now seeing as part of Siemens DISW enabling enterprise customers across all industries, has opened an opportunity for an Enterprise CSM in Benelux.

Enterprise Customer Success Manager (CSM) works with a targeted list of our largest and most strategic customers and is accountable for ensuring these customers successfully adopt and realize the value from all Mendix products SaaS, deployed on premise or cloud. This includes developing and executing strategies and tactics to enable customers to achieve the business value from Mendix products, and with this foundation, identify opportunities for the customer to further leverage our products and services across all of their lines of business and the entire environment.

Collaborate, leverage and coordinate activities across the entire internal ecosystems of Mendix resources within Customer Success, Sales, Product and Marketing. As the CSM, you will build broad relationships across both business and IT at a CxO level, intended to increase Mendix engagement and relevance in the customer’s business transformation and strategic decisions. Lead the customer journey that IT is a value creator and no longer a cost center and can quickly deliver value with low code
Position Overview
Experienced at building broad relationships with VP/C-level executives with some of the largest and most strategic companies. You have a proven track record of delivering results above expectations. You have developed a strong background in Customer Success, Consulting, or Sales in an Enterprise Software context and are a proven leader, with the ability to influence change, and deliver customer outcomes.

Role Responsibilities

  • Building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform in order to exceed our revenue goals. The CSM will work closely with Account Executives to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made.
  • Leading the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers.
  • Becoming a Mendix platform-adoption expert so that you can intelligently discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap.
  • Leverage industry expertise and credibility to establish key CxO, CxO-1 and executive-level relationships and open discussions across all areas within the account. Develop an understanding of their strategic and transformation plans and become a trusted advisor providing new and innovative insights which support their critical business outcomes.
  • Position and drive Business Value Assessments and Design Thinking sessions. Leverage the outputs of these actions to build joint Customer/Mendix strategic plans and business cases that create demand for increased/continued investments in Mendix products and services.
  • Collaborate with customer leadership to define core business drivers, success outcomes, and key KPIs that will be used to measure the business impact of these plans.
  • Develop and present quarterly executive briefings to key project stakeholders (customer and Mendix); to articulate current business value delivered, next steps, relevant industry trends and impediments to success.
  • Work with Mendix executive management, sales leadership, product management and account teams to internalize the customer’s plans to fully support and leverage Mendix teams.
  • Manage a portfolio of 5-10 Strategic Accounts and high-touch Enterprise customers with complex needs.

Essential Skills and Experience

  • Mastery level knowledge of job area typically obtained through advanced education combined with experience. May have deep knowledge of project management.
  • University Degree or equivalent experience and minimum 8 years of prior relevant experience; or Master’s degree with 5 years.
  • Extensive experience working in Customer Success roles, Consulting or Sales in an Enterprise Software context is preferred, Management Consulting Experience
  • Strong operational background with the proven ability to define and leverage business metrics to manage the customer journey. Track record of delivering results above expectations
  • Prior Line of business operational role in key verticals (Finance, Insurance, Retail, Manufacturing, etc.)
  • Proven leader with the ability to develop, articulate and execute a vision that is aligned with both company and team strategies, and maps to defined customer business/customer success outcomes.
  • Strong bias toward delivering customer outcomes and a passion for revenue retention and growth
  • Strategic, self-driven thinker who can develop/implement a Go-To-Market strategy across all stages of the customer lifecycle and is skilled at driving continued process improvements
  • Excellent executive level communication and presentation skills. Ability to multi-task, prioritize and coordinate activities to meet multiple, agile deadlines, work well under pressure
  • Fluency in Dutch and English
Working for Mendix and with our Customers means your reliability has to be beyond any doubt, and therefore every employee is subject to an onboarding screening and the condition precedent a Certificate of Conduct is provided that demonstrates you did not commit any offences that are relevant to the performance of your function.


Working at Mendix

Mendix has been recognized as a Best Cloud Computing Company to Work For by Forbes. With offices in 16+ countries including headquarters in Rotterdam and Boston, Mendix provides an international playground to truly impact the world through low-code. 
While each employee brings their own unique cultures and personalities to the workplace, we collectively live by our Mendix Blue Guiding Principles: 

While we live on different continents, speak different languages, and work on different things, we are bound by our “MendixBlue” guiding principles.  Being “MendixBlue” means that you live the culture, and you consistently improve it as we grow.  It’s kind of a big deal.

We put the customer first.  Without our customers, we have no business.  So, if you act in the best interest of our customers, always…you belong here.

We think big. We work to have a meaningful, lasting impact on the world.  So, if you aim high and think long term…you belong here.

We innovate.  We want to be what happens next.  So, if you ask “what if?” and work to find a way or make one…you belong here. 

We nurture talent.  We look, not just at the sum of what an individual has done, but at the potential of who they can be.  So, if you’re up for learning from your failures…you belong here.

We hear every voice.  Inflated egos don’t last here, humility does.  So, if you share credit and ensure that the best ideas win – regardless of who they come from…you belong here.

We own it.  If something needs doing, we do it. So, if you focus on the outcome, and take initiative to get it done…you belong here.

We have fun.  We use laughter as a common language.  We can ask for help and we’re happy to give it.  So, if you find joy and purpose in what you do…you belong here.

About Mendix

About us We are creating an application platform that empowers people to build and continuously improve apps at unprecedented speed and scale. Who we are We’ve been in your shoes We know firsthand how hard it can be to quickly build software your users love, while maintaining the control you need. Having worked with hundreds of enterprise customers, we also understand how difficult it is to successfully execute a digital strategy. Our mission Our founders created Mendix to solve the biggest challenge in digital innovation: to empower IT and Business teams to collaborate like never before, while experiencing unmatched speed and control. These principles are architected into the very core of our platform, and they drive our relentless focus on your success. We are here to help We love helping you build breakthrough digital experiences, rejecting the conventional approach of merely doing the same things faster. We seek a long-term partnership with your team so we can help you deliver transformative value through applications. Our conviction—and your success—is powered by a diverse team of passionate and exceptional talent.

Want to learn more about Mendix? Visit Mendix's website.