Support Team Lead

Mendix, Mexico

We help enterprises achieve their digital goals

Duration: Full-Time

Mendix is a low-code app development platform:

First, what is low-code? Low-code is a visual approach to software development that enables you to abstract and automate every step of the application lifecycle. Gartner predicts that “by 2024, low-code application development will be responsible for more than 65% of application development activity.” Mendix is repeatedly ranked a Leader in analyst reports from Gartner and Forrester. In the 2021 Gartner® Magic Quadrant for Multiexperience Development Platforms, Mendix placed at the very top of the Leaders quadrant.

Mendix, the global leader in enterprise low-code, was created to promote collaboration between Business & IT teams. Thousands of forward-thinking companies around the world like Ford Auto, Rabobank Netherlands, Zurich Insurance, and Red Bull, can unleash their best ideas faster with the help of the Mendix Platform.

Mendix is a Siemens Business:

Siemens is a Top 10 Global Software Company and a leader on Fast Company’s Most Innovative Companies in the World! With the acquisition of Mendix in 2018, Siemens Digital Industries Software is driving transformation to enhance the digital enterprise where engineering, manufacturing and electronics meet the future of innovation. Mendix employees have the opportunity to work in a hyper-growth environment with the support of Siemens’ unbeatable market position and resources.

Our Ideal Candidate:

The Mendix Customer Services department consists of Makers that deliver value to our company each day. With a focus on creating products with our own Mendix platform as well as technically managing a large range of COTS (Commercial Off-The-Self) products. We have a team of Makers who wake up every day to make an impact. Motivated to drive value and connect to our users and customers. We’re ambitious. We’re hard-working. We have fun. We create awesome products and solutions with a start-up mentality. We are a breeding ground for Mendix talents.

Mendix is in search of a talented Support Team Lead who can grow their career here. Ideally, the candidate should have the "bigger" business picture in mind and be able to focus their talents in implementing new releases, data writing and manipulating, and a lot of configuration. The atmosphere is highly collaborative so we need someone who will question what they are told and provide suggestions to better the business with the end goal of driving revenue and growth within the company.

Your responsibilities will be:

Own the daily execution of Mendix’s business application landscape and provide key input in our strategy and architecture
Administration and support of Mendix’s business applications
Working with management, departments and end-users to create and manage complex processes systematically
Create and document application requirements by working together with those involved in the development of enhancements and changes including program staff, programmers, strategic planning and analysis staff and outside consultants as needed
Keeping abreast of new features and functionality across our SaaS landscape and providing recommendations for process improvements
Train new and existing users on how to use our tech stack
Keep application users informed about system functionality and enhancements
Provide application users with technical support
Logging and tracking identified system problems through resolution
Creating and maintaining documentation on processes, policies, application configuration, and help related materials for users as applications and/or solutions are developed/built.

We are looking for you if you have:

Ideally a college degree or equivalent work/technical experience
Experience with working in a multidisciplinary environment
Experience gained within a customer support/Consultancy role
Ability to think critically
Good understanding of business workflows and processes (e.g. Sales, Marketing, Finance)
Strong Salesforce CRM and or Zuora experience
Experience with any of the following Sales Intelligence tools: Customer Gauge, Rain Focus, Drift would be beneficial
Understanding of relational databases and data integration tools
Experience of the Salesforce programming language Apex
Excellent communication and analytical skills
Close attention to detail
Ability to work independently, as well as part of an international team, on multiple projects
Experience with Agile development methods
Working for Mendix and with our Customers means your reliability has to be beyond any doubt, and therefore every employee is subject to an onboarding screening and the condition precedent a Certificate of Conduct is provided that demonstrates you did not commit any offenses that are relevant to the performance of your function.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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About Mendix

About us We are creating an application platform that empowers people to build and continuously improve apps at unprecedented speed and scale. Who we are We’ve been in your shoes We know firsthand how hard it can be to quickly build software your users love, while maintaining the control you need. Having worked with hundreds of enterprise customers, we also understand how difficult it is to successfully execute a digital strategy. Our mission Our founders created Mendix to solve the biggest challenge in digital innovation: to empower IT and Business teams to collaborate like never before, while experiencing unmatched speed and control. These principles are architected into the very core of our platform, and they drive our relentless focus on your success. We are here to help We love helping you build breakthrough digital experiences, rejecting the conventional approach of merely doing the same things faster. We seek a long-term partnership with your team so we can help you deliver transformative value through applications. Our conviction—and your success—is powered by a diverse team of passionate and exceptional talent.