Uncubed
   

Senior User Researcher

metromile, Anywhere in US

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About Us

On the off chance you've thought about insurance, it's likely because you've insured something you love, not because you loved your insurance company. Metromile is out to change that. As an insurtech powered by data science and customer-centric design, we’re building a community of drivers who come for the savings and stay for the experience.

With technology at its core, Metromile is reimagining insurance to make it fairer and actually delightful. We’re obsessed with savings, service, and features -- street sweeping alerts, monthly mileage summaries, fuel trackers and more -- that engage a customer all along their journey.  We’re on the forefront of disrupting a $250 billion auto insurance category that has gone unchanged for over 80 years. 

Metromile’s diverse team combines the best of Silicon Valley technologists with veterans from Fortune 500 insurers and financial services giants. This management structure ensures that the business is focused on growth, customer experience and technology innovation while also balancing unit economics and profitability. Our team is growing quickly across the country. We have offices in SF, Tempe and Boston and welcome remote workers across the country. Our customer experience, claims, and sales teams are all based in-house in the US. 

Thanks to what makes us different -- our people and our technology -- we’ve been honored with a slew of awards. A few recent ones include: named a Benzinga “Best Insurtech” finalist, a Top Company to Work For, one of the Healthiest Employers in Phoenix, and a Best Place to Work. And, our CEO was recognized as a 2020 40 under 40

About the role

Metromile is always working to make sure our users have an easy, engaging experience with our products that both delights and empowers them. We are looking for a User Researcher or a Senior User Researcher to join our small but growing user research team. 

This role will work closely with product designers, product managers, engineers, and content designers. You will collaborate with the Product team to identify research questions, plan studies, and deliver actionable research findings and recommendations.

If you’re passionate about what we’re doing and believe great experiences are always inspired by a deep understanding of the user, we want to speak with you!

You will

  • Work with stakeholders across Metromile to help them understand user needs
  • Work with Product Managers and Product Designers to identify decision points that may benefit from research, and define timeline, scope, and methodology for potential research
  • Partner with peers and stakeholders to turn ideas into useful and elegant experiences
  • Conduct mixed-methods user research across the product development phase - from discovery to concept to usability testing across our products and features
  • Analyze and synthesize the data you collect, identify insights, and clearly communicate insights to stakeholders within the organization

About you

  • 2-6 years executing various aspects of user research from study design and recruitment, to data analysis and delivery of insights
  • Knowledgeable in Human-Computer Interaction, Human Factors, Cognitive Psychology, Sociology, or related fields
  • Experienced conducting user research on digital products (e.g., web, mobile mobile, or app)
  • Enjoy collaborating with a diverse group of stakeholders and have a proven record of effective user advocacy
  • A self starter who thrives in a fast-paced environment
  • Passionate about solving problems from big picture strategy to tiny details

What’s in it for you

  • Competitive salary 
  • Restricted stock units for all employees
  • Excellent benefits package (health, dental, vision, 401K with match)
  • Well-being reimbursement, includes home office equipment
  • Flexible paid vacation program
  • Flexible scheduling/hours
  • Remote work options
  • 13 paid holidays - 2 of which are flex
  • 12 paid weeks of leave for child birth/adoption
  • Annual anniversary gifts (5 yr. - 6 week paid sabbatical)

If you got to this point, we hope you're feeling excited about the role. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Metromile’s mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

Metromile is committed to building a diverse, inclusive and equitable culture at all levels. We nurture a sense of community by investing in one another’s unique backgrounds and experiences to drive business success and positively influence our services and products. 

Metromile is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military, and veteran status, or any other basis prohibited by applicable federal, state or local law.

If you are offered a position with Metromile, Inc. you will be required to successfully complete a background check. Metromile reserves the right to seek clarification of any alerts regarding your background check in order to confirm eligibility for employment.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About metromile

About Us If you live in the city, chances are you get around in a variety of different ways – your car, public transit, your bike, maybe even your own two feet. Which got us thinking – if the way you use your car in the city changes, then shouldn’t the entire notion of what it means to insure, own and operate your car change, too? Revolutionizing car ownership to fit your urban lifestyle is what Metromile is all about. By taking our deep understanding of data and transforming it into information and services that make having a car less expensive, more convenient, and smarter, we aim to make the urban car experience as simple as it can be. And for some, we hope to make car ownership a possibility where it wasn’t before. We started by creating an entirely new model of car insurance that enables low-mileage drivers to save hundreds of dollars a year. We went even further and released smart technology offerings that quantify the nuts and bolts of your daily driving, providing useful insights and notifications — everything from remote diagnoses of your car’s mechanical problems to sending you automated street sweeping alerts. In the future, we plan on simplifying nearly all aspects of urban driving — so that you can just enjoy the benefits of having a car, without the unnecessary expenses and hassles.

Want to learn more about metromile? Visit metromile's website.