Director of Account Management

Moat, New York

Measuring real-time Attention Analytics over 19 billion times per day

About Moat

Moat is a brand intelligence and SaaS analytics company focused on transforming digital advertising with our two products: Moat Analytics and Moat Pro. Moat Analytics is a proprietary solution which enables the collection of signals and metrics to better understand ad effectiveness, engagement, and overall consumer attention. Moat Pro is an industry wide real-time search solution providing insights across brands, publishers, and the ad tech landscape.

About the Opportunity

The Director of Account Management will lead a team of Account Management professionals across 3 regions driving customer success outcomes including retention, product adoption and relationship expansion among Moat’s growing clientbase.

  • Hire, manage, and develop a team of Account Management leaders, Account Managers and Account Coordinators who demonstrate best-in-class knowledge and support of Moat’s clients.
  • Implement consistent and repeatable processes for the assignment and ongoing support of clients from the onboarding process through the extent of the client relationship always seeking to drive engagement.
  • Collaborate cross-functionally with Moat's Sales, Engineering, Operations and other Account Management teams to create positive client experiences and drive ongoing development of client solutions to meet market demand.
  • Act as subject matter expert for Moat products and services while staying on top of industry trends.
  • Develop and implement internal processes to create seamless management of projects and measurement of team performance while decreasing road blocks whenever possible.
  • Proactively identify ways to improve team and company culture.

About You

  • BS or BA Degree from a highly competitive school.
  • 7+ years of experience in the ad tech industry, at least 2 managing a team of Account Management, Ad Operations or Client Services professionals
  • Experience fostering a team of high performers.
  • Deep hands-on experience with DFP, DFA, OAS, Atlas, ADTECH, Freewheel, MediaMind, AppNexus, and/or other ad trafficking systems.
  • Positive, clear, and professional written and phone communication.
  • Strong Excel skills.
  • Outstanding attention to detail.
  • Positive outlook, enthusiasm, and strong internal drive.

About the Team

  • We hold ourselves to exceptionally high standards for the client experience.
  • We are dedicated to providing fast, thoughtful, and high-touch interactions with every client, during every stage of their partnership with us.
  • We value superior writing skills and a friendly, considerate, and value-driven communication style.
  • We strive for incredible attention to detail, empathy, and fast turnaround times.
  • We love what we do and have a ton of fun doing it.

About Moat

Moat is a brand intelligence and SaaS analytics company focused on transforming digital advertising through their two products: Moat Analytics and Moat Pro.


Want to learn more about Moat? Visit Moat's website.