Uncubed

Visual Department Manager

ModCloth, Austin, TX

Fashionable vintage-style


ModCloth is an innovative, digitally native lifestyle brand committed to inspiring individual style and helping our community of customers be the best version of themselves. Our products are vintage inspired and feature feminine silhouettes and bright, colorful prints. ModCloth designs and sells its own signature line of apparel in a full range of sizes, and curates a unique assortment of fashion and home decor from more than one hundred independent designers.

We are seeking an amazing Visual Department Manager. This department manager will focus on driving the offline/retail business and customer experience through hands-on leadership and contributions to your individual store and developing future store initiatives. This Manager will be responsible for leading styling initiatives and developing the ModStylists to track and achieve KPIs and sales goals.  Additionally, will work closely with home-office based  Leaders to interpret, analyze and affect visual presentation that effectively  represents brand stories,  drives customer demand and conversion.  Strong organizational communication and problem-solving skills are a must.

In-Store Responsibilities Include Sales Generation, Training and Development, Communication, Service, Visual & Brand Standards and Overseeing the Store ModStylist Program 

Store Visual and ModStylist Responsibilities

  • Partner with leadership to develop and execute  visual merchandising and shopkeeping standards.
  • Establish effective partnership with local staffing resources and manage strategic store team hiring, on-boarding, on-going training.
  • Conduct 1-on-1 and team meetings that coach, train and develop effective fit, outfitting and selling techniques.
  • Contribute to store and brand social media activations.
  • Participate actively in the store clienteling process, including customer acquisition and appointment generation.
  • Work closely with other managers and the Store Concierge to ensure effective appointment scheduling, prep and execution.
  • Responsible for coaching and training ModStylists within the store, and partner with Care-Team ModStylists to develop mutual programs and customer service and selling initiatives.
  • Directly oversee the ModStylists and identify talent for future development and promotion.
  • Ensure  organization of sales floor presentation, stockroom organization and product samples.
  • Partner to develop and implement employee incentive programs that motivate staff to achieve financial goals and deliver an exceptional customer experience.
  • Partner with VP of Retail and ModCloth Creative team to develop and execute store visual strategy. Contribute ideas, effectively communicate relevant feedback from customers and store team, and assist in coordination of in-store execution.
  • As the key point of contact on the ground you will be directly responsible for ensuring that brand integrity is consistently maintained in all areas of visual display inclusive of merchandise, signage, lighting and general shop tidiness.
  • Partner with home office team to develop documentation for store visual standards and best practices.
  • Effectively communicate merchandise and visual concerns to leadership and help to resolve issues in a timely manner.
  • Regularly review available inventory and product performance reports and adjust merchandise visual presentation as needed to achieve store goals.  Update visual presentation documentation accordingly to ensure adjustments can be maintained by in-store team.
  • Assist in training/onboarding store team members on service, product, inventory availability, and visual standards.

In-Store Leadership Responsibilities

  • Drive individual and team efforts to meet and exceed established store goals.
  • Lead by example with a proactive and positive approach for the ModCloth brand, Community, and service standards.
  • Conduct daily store leadership communication including morning and closing meetings and mid-day directional conversations, ensuring staff adheres to all ModCloth policies and procedures.
  • Proactively meet store sales and other KPI goals. Coach and hold other staff members accountable to do the same.
  • Lead store team and manage operational and customer service processes.
  • Oversee daily store operations and manage communication between the store and home office team.
  • Operate as a Manager-on-Duty and assume the many Store Manager responsibilities when he/she is out of the store.  The Manager-on-Duty is responsible for in-store trouble shooting and is empowered to make customer service and other business decisions.
  • Maintain a neat, clean and organized sales floor, cash wrap and fitting room area ensuring store environment is safe for employees and customers.
  • Foster a culture that is open, honest and centered around continuous improvement by providing and soliciting timely and actionable feedback to store team and to store leadership.
  • React to product, customer and community needs in a timely manner and ensure relevant follow-up by all team members.
  • Assist in the development of and execution of training/onboarding materials and other training tools.
  • Lead in-store team members on the overall customer experience: brand, product, and visual standards.
  • Foster a culture that is open, honest and centered around continuous improvement by providing and soliciting timely and actionable feedback to store team and to store leadership.
  • React to product, customer and community needs in a timely manner and ensure relevant follow-up by all team members.
  • Oversee daily sales ledger, zone chart  and KPI tracking while driving team awareness and attainment of KPI goals.

Requirements

  • 2+  yrs in retail service or sales environment focused on consumer loyalty, brand and business development.
  • Previous experience training and developing a team in operations, service, and involvement in store openings is preferred.
  • Fashion and industry awareness a must.
*LI-PQ

About ModCloth

ModCloth is a leading online fashion and décor retailer specializing in unique styles from hundreds of independent designers in a full range of sizes. We offer a remarkable assortment that is sourced and styled in close collaboration with our passionate community of customers. We’re committed to inspiring personal style and helping our community of customers feel like the best version of themselves. 

Want to learn more about ModCloth? Visit https://www.modcloth.com/