MoneyLion Inc. is looking for an experienced Customer Insights Analyst. We are looking for people with a solid track record in customer service and strong analytical skills. Our Customer Service Team team prides itself in providing amazing service to our customers and delivering outstanding results. MoneyLion is a fintech startup that was founded to make money more approachable and to empower consumers to take greater control of their financial lives. We offer personal loans, investment accounts, checking accounts, rewards and credit monitoring tools. MoneyLion is growing rapidly with new products, services and expansion on the horizon! Join our team and grow to success
Identifies and recommends opportunities to enhance customer loyalty and experience
Leads involvement with innovative projects, including leveraging call and customer data to design and implement enhancements that strengthen the relationship between MoneyLion and its customers
Performs analyses using software and tools across Speech Analytics, Customer Experience Surveys and Customer Data
Works cross-functionally to faciliate departmental collaboration on projects that drive efforts across operations, marketing, customer service, and training departments
Speech Analytics experience
Three years of relevant experience in data analytics or strategic planning
Fantastic communication skills – you can talk to anyone and are a great writer
Strong computer skills and savvy enough to pick up new systems
Attention to detail – you’re meticulous and curious to understand how things work
Works well in a team environment and has the ability to manage multiple projects.
Experience with developing advanced reports and dashboards
MoneyLion is committed to equal employment opportunities for all employees. Inside our company, every decision we make regarding our employees is based on merit, competence, and performance, completely free of discrimination. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Within that team, no one will feel more “other” than anyone else. We realize the full promise of diversity and want you to bring your whole self to work every single day.
MoneyLion is a leading mobile finance platform that empowers consumers to take control of their financial lives through better products for borrowing, saving, and investing.
Founded in 2013 by a team of leading technologists and financiers, MoneyLion uses superior analytics and machine learning-based risk technology to gain a 360-degree view of its users’ personal finances, enabling better underwriting and the development of tailored financial product offers. With its built-in system of referrals, points and rewards, MoneyLion endorses good financial behavior.