Technical Services Engineer (EMEA)

MongoDB, Dublin

MongoDB unleashes the power of software and data for innovators everywhere

Tens of thousands of organizations, from startups to the Fortune 100, use MongoDB for their mission-critical applications. MongoDB customers look to our Technical Services team to ensure that they are successful with their next-generation MongoDB projects, in domains as diverse as the Internet of Things, advanced scientific research, medical systems, agriculture, gaming, media, telecommunications and finance.

Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, and services such as the Cloud Manager. Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

You will be a key part of our world class Technical Services organization that supports MongoDB customers around the globe, with teams in New York, Austin, Palo Alto, Sydney, Dublin and Tel Aviv. We are also considering experienced remote workers.


  • Work with customers to solve their challenging MongoDB technical problems
  • Advise customers on best practices for architecting, developing and deploying their MongoDB applications
  • Improve the quality of MongoDB by reproducing customer problems and writing crystal clear bug reports including reproducible functional tests
  • Be an advocate for our customers’ needs, interfacing with the MongoDB product management and development teams on their behalf
  • Contribute to internal technical projects, including software development of support tools, performance benchmarking, and building documentation and training guides
  • Optional, but encouraged: interact with the MongoDB community at meetups, conferences and in online forums


  • Strong background in one or more of the following (ideally with experience in the rest):
      • Software development

      • Application architecture

      • Systems administration

      • Network administration

      • Database administration

      • Data architecture and design

      • Performance tuning and benchmarking

      • Highly concurrent systems

      • Technical support of enterprise platform technologies (e.g. databases)
  • Excellent communication skills, both written and verbal
  • Genuine desire to help people
  • Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
  • Ability to think on your feet, remain calm under pressure, and solve problems in real-time
  • Desire and ability to rapidly learn a wide variety of new technical skills
  • Strong teamwork skills: willingness and ability to get help from team members when required, and good judgment to know when to seek help
  • Expert experience using Linux and Windows platforms

Nice to haves

  • Experience coding in one or more of: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, Perl
  • Experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, OpenStack)
  • Experience managing large scale databases (e.g. RDBMS, NoSQL)
  • Experience using or managing MongoDB
  • Technical writing and/or training
  • Experience using distributed version control systems, and in particular git
  • Previous work experience with JIRA
  • Language skills (Japanese, Mandarin, Korean, German, Spanish, French are all plusses)

Benefits include

  • Competitive salary, pension contribution and equity
  • Free lunches Tuesdays and Fridays, catered breakfast Monday through Friday and unlimited free snacks, refreshments and drinks
  • VHI Health cover, dental cover, travel insurance and life assurance
  • Bike to work scheme, commuter tax saver scheme, secure bike storage
  • Regular performance, compensation and development reviews
  • Unlimited vacation policy means a flexible way to take time off
  • 20 weeks Maternity & Paternity leave to spend time with new arrivals
  • Commuting is easy with our city centre office location
  • Wellness programme with classes in local gym

We commit to creating a culture of inclusion by seeking and valuing employees from different backgrounds and circumstances. This is cultivated by learning from and respecting each other’s differences. We firmly believe that everyone deserves to feel valued and safe in the workplace, and we acknowledge that underrepresented groups may not always feel this way. We recognise that a diverse workforce is the best way to broaden our perspectives, foster innovation, and enable a sustainable competitive advantage.


About MongoDB

Our Story MongoDB was founded in 2007 by Dwight Merriman, Eliot Horowitz and Kevin Ryan – the team behind DoubleClick. At the Internet advertising company DoubleClick (now owned by Google), the team developed and used many custom data stores to work around the shortcomings of existing databases. The business served 400,000 ads per second, but often struggled with both scalability and agility. Frustrated, the team was inspired to create a database that tackled the challenges it faced at DoubleClick. MongoDB is the leading modern, general purpose database platform, designed to unleash the power of software and data for developers and the applications they build. Headquartered in New York, with offices across North America, Europe, and Asia-Pacific, we are close to where you do business. MongoDB has more than 4,300 customers in over 85 countries, including more than half of the global Fortune 100. The MongoDB database platform has been downloaded over 30 million times and there have been more than 730,000 MongoDB University registrations.

Want to learn more about MongoDB? Visit MongoDB's website.