Customer Success Manager

MongoDB, Chicago

MongoDB unleashes the power of software and data for innovators everywhere

The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

We are looking for an experienced customer success professional to join our team. In this highly specialized role, you will manage a portfolio of MongoDB’s largest and fast-growing customers alongside a dedicated account team. To thrive in this role, you’ll need to be highly collaborative and skilled at understanding both enterprise business and tech complexity. 

Position Expectations

  • Build strong champions across multiple levels within your accounts
  • Design and deliver custom catered 1-to-many enablement sessions to cultivate MongoDB subject matter experts
  • Identify and mitigate risk to help accelerate overall account growth and adoption
  • Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, bottlenecks, and overall corporate strategy
  • Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes
  • Build highly collaborative & open relationships with the greater account team, and key stakeholders across the MongoDB organization
  • Lead and contribute to internal initiatives aimed at improving processes and evolving the overall Customer Success program

Our ideal candidate will have

  • Proven experience working in a Senior Customer Success, Senior Account Management, or similar customer-facing role
  • Experience with large-scale, technologically sophisticated accounts and  enterprise market customers
  • Experience driving adoption and change management within tech organizations. 
  • High levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently
  • A passion for partnership and collaboration. You’ll need to partner with multiple MongoDB teams on a regular basis (Sales, Marketing, Support, Product, C-Suite) to achieve your desired customer outcomes
  • Outstanding verbal and written communication skills. You’ll be presenting to diverse and senior audiences, ranging from full-stack engineers to CTOs
  • A growth mindset. Committed to your own personal and professional development and the growth of those around you

This role is remote optional until April 4, 2022, we are looking to speak to candidates who plan to be available in Austin for when we introduce our hybrid model.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About MongoDB

Our Story

MongoDB was founded in 2007 by Dwight Merriman, Eliot Horowitz and Kevin Ryan – the team behind DoubleClick.

At the Internet advertising company DoubleClick (now owned by Google), the team developed and used many custom data stores to work around the shortcomings of existing databases. The business served 400,000 ads per second, but often struggled with both scalability and agility. Frustrated, the team was inspired to create a database that tackled the challenges it faced at DoubleClick.

MongoDB is the leading modern, general purpose database platform, designed to unleash the power of software and data for developers and the applications they build. Headquartered in New York, with offices across North America, Europe, and Asia-Pacific, we are close to where you do business. MongoDB has more than 4,300 customers in over 85 countries, including more than half of the global Fortune 100. The MongoDB database platform has been downloaded over 30 million times and there have been more than 730,000 MongoDB University registrations.

Want to learn more about MongoDB? Visit MongoDB's website.