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Complaints Specialist - French

N26, Berlin

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We are The Mobile Bank.
Our vision is to build a bank the world loves to use.
Technology and design empower everything we do.

N26 is Europe’s first Mobile Bank with a full European banking license. We have 2.3 million customers across 24 markets. Our team of over 800 employees in 3 locations is concentrated on reinventing the banking experience for the digital generation. Valentin Stalf and Maximilian Tayenthal founded N26 in 2013 and launched the initial product in early 2015. Since January 2015, N26 has been available for Android, iOS, and desktop. N26 has raised more than $500 million from investors including Insight Venture Partners, GIC, Tencent, Allianz X, Peter Thiel’s Valar Ventures, Li Ka-Shing’s Horizons Ventures, Earlybird Venture Capital, Greyhound Capital, Battery Ventures, in addition to members of the Zalando management board, and Redalpine Ventures.

Once Here You Will

  • Be responsible for investigation, resolution and reporting of customer complaints to various stakeholders
  • Handle difficult customer situations as well as customer related complaints from internal and external sources in our French Market (special requests, authorities/regulators and dispute platforms)    
  • Provide timely, proactive and professional communication to ensure smoother complaint handling and avoid unnecessary escalation of complaints 
  • Improve our processes and going the extra mile for the customers
  • Support our local authority representative for complaints handling
  • Collaborate closely with internal stakeholders (Finance, Customer Service, Legal..etc) to find and implement solutions

What You Will Bring Along

  • 1-2 years' experience handling 2nd or 3rd level complaints, some legal or banking background a big plus
  • Native level French and Business English and required
  • A passion for delivering a great customer experience 
  • A quick learning ability, outstanding analytical skills and a structured way of thinking
  • Excellent communication skills
  • As a team player with strong collaborative skills and you are reliable, positive and stress resistant even under the most testing of circumstances

What We Offer 

  • High degree of autonomy
  • Opportunity to help scale one of fastest growing FinTech in Europe
  • Crucial role in an international, highly motivated and talented team
  • Flat hierarchy and open communication
  • A wide range of employee benefits including a premium bank account, sports clubs and language classes 

Sound good? Send us your application online, and we’ll get back to you soon.

About N26

N26 is The Mobile Bank. N26 has redesigned banking to make it simple, fast and contemporary. Valentin Stalf and Maximilian Tayenthal founded the company in 2013 and launched the initial product in early 2015. ​Thanks to its fully digital business model, N26 operates on a much lower cost base with lean organisational structures, without IT legacies and without an expensive branch network. N26 passes on these cost benefits to its customers. ​N26 partners with the most innovative fintech and traditional financial companies to offer its customers best-in-class products such as TransferWise (foreign exchange), Raisin (savings), Clark and Allianz (insurance), auxmoney (credit) and others. Today N26 is one of the fastest growing banks in Europe and has more than 850.000 customers across 17 European markets and over 380 employees. N26 currently operates in: Austria, Belgium, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovakia, Slovenia, and Spain, and it intends to enter the UK and US markets in 2018. N26 has raised more than $215 million from renowned investors including Allianz X, Tencent Holdings Limited, Li Ka-Shing’s Horizons Ventures, Peter Thiel’s Valar Ventures, members of the Zalando management board and Earlybird Venture Capital.

N26

Want to learn more about N26? Visit N26's website.