Director of Product Design (Remote) - US/Canada

Narvar, Remote - United States

Simplify the everyday lives of consumers.

Narvar is Growing! We are hiring a Director of Product Design to help us empower top brands to reach their business objectives. In this role, you will own the success of industry-leading brands on the Narvar platform. 

As the Director of Product Design, you will serve as a design leader who is accountable for the design strategy and execution at scale across all end-to-end user experiences. You will guide your team and work with other senior leaders and cross-functional team members to build and deliver the best possible experiences for our retailers and their consumers. You will help us find, develop and retain the world’s best design talent, and have a passion for coaching teams and guiding partners in empathizing with customer problems. We advocate for meaningful and engaging experiences for our diverse global customers. We support each other, learn from challenges, and have fun along the way.

You will deeply understand your customer’s business and use cases and act as an extension of their team. With enthusiasm and clarity, you will make data-driven recommendations to improve their customer experiences and drive ROI. Our clients include some of the most iconic brands in the world and they expect the highest level of professionalism and expertise.

Day to Day

  • Grasp the big picture design vision set by leadership and work with cross-functional peers to shape and communicate a corresponding design strategy and compelling vision for the product and product design teams.

  • Drive best practices in process and methodology and deliver against business and customer needs for our entire suite of consumer-facing and retailer-facing products.

  • Guide UX efforts across teams, including strategy, planning, working with cross-functional partners to remove blockers and presenting effectively to senior staff and stakeholders.

  • Mentor and inspire your team to bring passion to their designs.

  • Manage team bandwidth, resourcing recommendations, and recruiting.

  • Hold team accountable to leverage and extend the use of design system, style guides, patterns and assets in the creation of UX deliverables.

  • Collaborate with leadership to conceptualize future products. 

  • Champion excellent user experience and design at every opportunity.

What we’re looking for

  • 10+ years experience in a Product Design / UX / IxD role designing applications for D2C or B2C companies.

  • 4+ years management experience with direct reports in the design space.

  • Experience setting up end-to-end design processes, such as feedback sessions, design critiques,presentation to program sponsors, planning and coordinating with partners where needed 

  • An online portfolio with examples of product design and process

  • Excellent communication and writing skills.

  • Experience with e-commerce a plus.

what you value

  • You love working with beautiful products and amazing brands.

  • You’re “On it!” There is no task too big or small.

  • Variety is the spice of your life.

  • You transform ambiguity into clear objectives and requirements.

  • You live design but speak sales, engineering, strategy and brand fluently.

  • You leave no stone unturned in your search for answers.

  • You arrive with a point-of-view and seek to leave with new perspectives.

  • Your to-do list is a piece of art. You have an eye for detail and obsession with craft.

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 850+ other brands. With offices in San Francisco, London, Paris, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Narvar

We’re on a mission to simplify the everyday lives of consumers. Lifelong customers aren’t born by accident. In the world of retail, it’s all sunshine until the customer clicks “buy.” After that, the romance is gone, replaced with a maze of customer service phone trees and shipping headaches. We see a better way by empowering retailers to champion their customers at every step of the journey. Taking care of people after they’ve bought your product isn’t just the right thing to do — it’s how you build trust and turn customers into brand ambassadors.

Want to learn more about Narvar? Visit Narvar's website.