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Director of Product, Data and Analytics (Remote) - US/Canada

Narvar, Remote - North America

Simplify the everyday lives of consumers.


Narvar is growing! We are hiring a Director of Product Management to develop and execute a product strategy and roadmap for our Data and Analytics Team. This is an opportunity to work closely with world-class engineers and data scientists to build Artificial Intelligence and Data Products for our customers to drive better consumer experiences and improved business results. 

As a Director of Product Management, you will be responsible for defining our product strategy across a portfolio of core Narvar applications, such as order tracking, product returns, multi-channel communication and analytics. Our ideal candidate will have already led teams to build successful SaaS products – both mobile and web - in agile software development environments. You will guide new product development through all stages of the product life cycle, from identification of customer needs and product definition through development, launch, and sustainment. This is a highly cross-functional role and will work closely with engineering, marketing, sales, customer success, professional services, and business operations teams. In short, you will be awesome!

Day-to-day responsibilities

  • Define data and analytics product strategy and roadmap that leverages analytics and AI to unlock customer insights.
  • Lead and inspire a team of talented product management experts, enabling high performance and removing obstacles to attainment of their objectives
  • Attract and develop top talent, paving the way for the next generation of product management leaders.
  • Facilitate decision-making across cross-functional teams to deliver products that drive aggressive user and business growth.
  • Oversee PM efforts across products/teams from ideation through launch, and continuing through ongoing maintenance and support.
  • Serve as a driving force for innovation in the client and end user experience, while offering the simplest and best UX for hundreds of millions of consumers.
  • Deliver insightful product recommendations to business leaders and the executive team in a persuasive and thoughtful manner.
  • Implement best-in-class product management processes to increase team velocity, quality, and accountability.
  • Monitor market conditions and the competitive landscape in the rapidly changing retail and logistics spaces, and identify key issues impacting our product pipeline.

Requirements

  • 3+ years of experience leading teams of product managers 
  • 8+ years of combined machine learning and product management experience
  • Have delivered machine learning or other data dependent products to customers as a product or technical leader.
  • Experience researching ML/AI industry trends and applying to product strategy and roadmaps
  • Understanding of ML concepts and what it takes to make these types of projects successful.
  • Leadership - proven ability to set a vision, excite and lead a cross-functional engineering team.
  • Demonstrated ability to build, lead and develop a team of high-performing product managers (direct reports)
  • Substantial experience working in e-commerce; familiarity with retail and/or logistics a plus
  • Track record of creating innovative and winning B2B2C solutions, with particular strengths in developing impactful consumer experiences
  • Ability to articulate a vision and strategy in a way that inspires and motivates a team and focuses their energy on achieving business goals
  • Ability to lead and work autonomously 
  • Creative thinker who can generate and execute on innovative product ideas
  • Skilled in providing analysis and estimation of the strategic and financial value of new products and features
  • Empowering and engaging management style
  • Exceptional oral and written communication skills
  • Great sense of humor with the ability to laugh at yourself!

Why Narvar? 

We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 850+ other brands. With offices in San Francisco, London, Paris, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Narvar

We’re on a mission to simplify the everyday lives of consumers. Lifelong customers aren’t born by accident. In the world of retail, it’s all sunshine until the customer clicks “buy.” After that, the romance is gone, replaced with a maze of customer service phone trees and shipping headaches. We see a better way by empowering retailers to champion their customers at every step of the journey. Taking care of people after they’ve bought your product isn’t just the right thing to do — it’s how you build trust and turn customers into brand ambassadors.

Want to learn more about Narvar? Visit Narvar's website.