Uncubed
           

Cyber Security Directory Services Analyst

NBCUniversal, Englewood Cliffs - New Jersey, New York - New York,

Innovative, fast-paced, challenging.. we're everything you want in a workplace.

Level: manager

Duration: full_time


The System Administrator is a critical member of the NBCU Cyber Security IAM Directory Services team responsible for being the face to our customers and providing excellent world class customer support. The System Administrator interfaces with all our businesses within NBCUniversal and provides support for Directory Services, DNS, Crypto and Domain management. This position reports to the Manager of Operations within the Identity and Access Management department of Cyber Security.

Responsibilities
The Systems Administrator position participates on the Directory Services team. The Directory Services team provides the following services to the NBCUniversal enterprise:
  • Directory Services (AD & Other Directories)
  • DNS Services
  • DFS Services
  • Group Policy Services
  • PKI / Crypto Services
  • Object Management
  • Access Requests (Infrastructure, Applications & Cloud)
  • LDAP Binding Services
  • Security Compliance and Audit
The Systems Administrator is required to work collaboratively with all NBCUniversal technical teams and have excellent communication, organizational and customer service skills. The candidate will be a member of a growing team of individuals that will provide front line support for the Directory Services team. The candidate must be able to manage ticket queues assigned to him/her on a daily basis. The candidate must be able to manage their time across several different types of requests. The candidate must be a self-starter with the ability to learn quickly and be excited about the opportunity to work directly with our customers. The candidate must be able to follow standard operating procedures and follow direction from the Directory Services Engineering and Management teams. The candidate must have the ability to interact with our customers through phone, email and instant messaging. The candidate will be required to have the ability to learn across many different levels of infrastructure and services. The candidate must have a flexible work schedule to be able to rotate shifts to accommodate 24 x 7 support.
The Systems Administrator must have experience in at least three of the following areas:
  • Active Directory administration
  • DNS administration
  • Certificate administration
  • Domain name administration and registration
  • ServiceNow
  • Windows / Linux / Mac administration and configuration
  • Networking experience


•College degree in Computer Science or related field or equivalent work experience of 5 + years
•Minimum 3 years’ experience in Customer Service
•Basic computer / networking troubleshooting skills
•Experience or certification in Windows/ MAC / Linux operating systems
•Excellent Customer Service skills


#LI-DNP

•Self-starter
•Fast learner and the ability to understand large complex infrastructures
•Expertise working on a team with motivated cross-functional individuals
•The ability to work with demanding customers
•The ability to work as part of a team and share knowledge
•The ability to work directly with Customers and understand their needs and concerns
•Excellent communication skills
•Ability to work across platforms and with various support teams
•Ability to want to learn and grow
•Must be a team player

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

About NBCUniversal

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU.

Here you can create the extraordinary. Join us.


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