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Global Client Operations Coordinator

NBCUniversal, Englewood Cliffs, NJ

Innovative, fast-paced, challenging.. we're everything you want in a workplace.

Duration: full_time


As part of the Global Media Operations (GMO) team at NBCUniversal, the Global Client Operations Coordinator (GCOC) tasked with working on secondary support will have interaction with multiple vendors and will be responsible for confirming successful syndication of content as well as troubleshooting issues. Our support GCOCs are valued members of our team as they assist across all brands and gain valuable experience that allows them to work on other team projects, bandwidth pending.

Job Duties:
  • Monitor delivery of content to specified platforms, troubleshooting and escalating to quickly rectify any potential issues
  • Complete pre and post checks on content that has delivered to ensure all information is correct outbound, and that each piece of media has successfully reached its destination
  • Monitor and work to resolve partner tickets that come in daily. This includes escalation, fixing content entries and retrying deliveries. Will work closely with our digital networks origination center who are confirming that content is available on the actual platforms.
  • Upload new metadata if there are issues
  • Actively monitor C3 content and materials that have quick turnaround up to any platforms
  • Assist with handling client rejections – work with internal and external teams to resolve issues and follow through with re-delivery of files or feedback
  • May be asked to assist on other assignments across the team for both digital and broadcast, pending bandwidth


Basic Qualifications
  • Minimum of 2 years of experience in a production, post production or broadcast environment
  • Minimum of 2 years of experience in a job using computers and software applications including MS outlook, MS Excel and the internet
  • Minimum of 2 years in a role requiring effective communication with diverse audiences, ranging from non-technical senior leadership executives to technical professionals and operations staff

    Additional Job Requirements
  • Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
  • Must be willing to work in Englewood Cliffs, NJ upon return to office
  • Must have a flexible schedule and be willing to work weekends and holidays as needed – schedule can vary based on department needs or during high profile events

  • Bachelors or 2 year degree in Communications or Media
  • Ability to communicate with clients in a professional manner
  • Ability to work under pressure with great attention to detail
  • Ability to work individually and on a team
  • Should be comfortable escalating issues to management

    At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

    NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
  • About NBCUniversal

    At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU.

    Here you can create the extraordinary. Join us.


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