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Cyber Security Service Delivery Manager - IAM

NBCUniversal, Englewood Cliffs - New Jersey, New York - New York, Orlando - Florida,

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Level: manager

Duration: full_time


The Service Delivery Manager (SDM) of Access Management will oversee the delivery of services related to Federation, Single Sign On, Identity Proofing and MFA for NBCU’s Access Management customers. The SDM will have a high level of customer and management interaction in order to secure services through strategic initiatives, updates and upgrades.

This position is available in Englewood Cliffs, NJ.

The SDM will have the following responsibilities:
  • Advancement and Strategic Direction of Federation, Single Sign On, Identity Proofing and MFA services coordinated with Management and the Service and Security Architects
  • Generation and/or Maintenance of Access Management Service Catalog and Service Roadmaps
  • Accelerate adoption of IAM’s Identity Management Secure Services
  • Customer engagement/focus and satisfaction
  • Technical liaison/facilitator of customer/product understanding for Federation, Single Sign On, Identity Proofing and MFA
  • Establish policies designed to ensure Secure Services
  • Evaluate customer feedback to develop quality improvement processes
  • Problem tracking
  • Drive resolution of technical issues
  • SLA and metric management
  • Track contracts/finances
  • Progress and Status updates for Federation, Single Sign On, Identity Proofing and MFA on set intervals, i.e. Monthly


•Minimum 5 years project management, IAM/Authentication service delivery management, or related experience
•Understanding of IAM/Authentication principles related to Federation, Single Sign On, Identity Proofing and MFA
•Leadership/influencing skills
•Excellent communication
•Collaborative/team-oriented
•Detail-oriented
•Technical Savvy
•Results-focused

#LI-DNP

#LI-Remote

•Familiar with Authentication concepts such as Federation, Single Sign On, Identity Proofing and MFA
•3+ years’ experience in information technology security
•Excellent verbal and written communication skills
•Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
•Strong communication / leadership skills.
•Ability to work across multiple projects simultaneously.
•Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint.
•Strong analytical skills – strong problem-solving skills, communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve.
•Change oriented – actively generates process improvements; supports and drives change and confronts.
•Partner with Program Managers to ensure cross team alignment and communication on all strategic initiatives
•Maintain and distribute all necessary project documentation which will include project timeline, action logs, decision lists, risk & issues, and mitigation plans
•Transition key operational functions to operational leads to ensure successful service offerings
•Promotes and facilities coordination & cooperation among peers; encourages teams to drive results and meet goals

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

About NBCUniversal

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU.

Here you can create the extraordinary. Join us.


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