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Senior ServiceNow Developer

NBCUniversal, See List Below, Multiple Locations

Innovative, fast-paced, challenging.. we're everything you want in a workplace.

Level: Manager (Supervisor)


The Workplace Experience and Application Services team designs and implements IT Service Management solutions for NBCUniversal and its subsidiaries. The Senior ServiceNow Developer will be the architect and technical leader responsible for the architecture, development, administration and rollout of solutions within the NBCUniversal ServiceNow platform. The Senior ServiceNow Developer will work with internal customers, members of the ServiceNow team and external implementation partners to design, test, document, and deploy enhancements, fixes, and configuration changes needed to support the enterprise.

Essential Responsibilities:
  • Lead the development and configuration of a variety of areas including, but not limited to Service Portal, Service Catalog, Incident, Problem, Change, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Time Cards, Mobility, Reporting and Performance Analytics
  • Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization
  • Offer technical solutions to address complex requirements. Evaluate alternate solutions, identify the best option and implement the solution.
  • Design, develop and configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies
  • Formulate and implement a Quality Assurance strategy, with solutions for unit, system integration, regression and user acceptance testing
  • Develop architecture, design and coding standards for the development teams to follow. Participate / conduct code walkthroughs
  • Lead ServiceNow version and patch upgrades
  • Lead the evaluation and rollout of new applications and solutions in ServiceNow
  • Build the technical framework to support distributed development on the platform
  • Design and rollout a DevOps framework to accelerate development and rollout of solutions on the ServiceNow Platform
  • Lead Automation efforts on the platform
  • Analyze, troubleshoot, and remedy identified system issues
  • Provide on-call support when Production issues occur
  • Coach and oversee the activities of ServiceNow Support and Development resources based offshore


  • Requires a bachelor’s degree in Computer Science, Information Technology or related areas. In lieu of Bachelor’s degree, extensive familiarity with the field’s concepts, practices and procedures is required
  • 6+ years of experience working with IT Service Management solutions in an enterprise environment
  • 4+ years of ServiceNow development / implementation / administrative experience
  • Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM and ITBM areas
  • Experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, REST, Jelly, etc.)
  • Strong grounding in fundamentals of web application development (identity, security etc.).
  • Experience working with Shell Scripting and Mid Server Service Administration
  • Experience working with structured data, schema and databases
  • Experience integrating internal and external (SaaS based) applications using RESTful APIs, OAuth 2.0 and GraphQL
  • Exposure to Identity Management and Single Sign on/Active Directory integrations
  • Experience with Agile and Scrum development approaches
  • Knowledge of ITIL concepts
  • Superior attention to detail with excellent written and verbal communication skills
  • Ability to understand complex business needs and adapt appropriately
  • Ability to learn and adapt to new technologies applicable to the ServiceNow platform
  • Experience working with large global / multinational corporations

  • Certified ServiceNow Administrator, Certified ServiceNow Developer, Certified ServiceNow Implementation Specialist
  • ITIL v3 or ITIL 4 Certification or equivalent practical experience
  • Relevant software development certifications.
  • Experience maintaining version control systems (Git etc.)
  • Experience with Automation and DevOps Practices
  • Comfortable leading in both technical and organizational contexts

    At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

    NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
  • About NBCUniversal

    At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU.

    Here you can create the extraordinary. Join us.


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