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Systems Administrator - IAM Operations

NBCUniversal, Englewood Cliffs, New Jersey

Innovative, fast-paced, challenging.. we're everything you want in a workplace.

Level: Manager (Supervisor)


The System Administrator is a critical member of the NBCU Cyber Security IAM Operations team responsible for being the face to our customers and providing excellent world class customer support. The System Administrator interfaces with all our businesses within NBCUniversal and provides support for Identity and Access Management, Directory Services and DNS. This position reports to the Sr. Director for IAM Operations within the Cyber Security organization.

Responsibilities

The Systems Administrator position participates on the Identity & Access Management Operations team, you will be responsible for performing the following duties:

  • Work collaboratively across NBCU Cyber and I&AM to help drive operations forward

  • Monitor queues and respond to customer requests surrounding the following services:

  • DNS (Infoblox, Neustar, Microsoft)

  • Directory Services (Azure AD, Active Director)

  • IDM and SSO system alerts

  • Group Management, DFS, and other related services

  • CyberArk and Remediant Operations

  • Have a flexible work schedule to be able to rotate shifts to accommodate 18 x 5 support with on-call schedules

  • Learn, create and document SOPs around performing tasks and supporting services

  • Support Audit engagements focusing on pulling together reports and remediating findings

  • Review Application Monitoring reports and ensure we have adequate response and alerting

  • Assist in performing RCAs for system level support issues and incidents



The Systems Administrator must have 2 or more years’ experience in SailPoint, Oracle WaveSet, TOMCAT, JBOSS, or Drupal plus at least two of the following areas:

Active Directory administration

DNS administration (Infoblox, Microsoft DNS)

I&AM System Administration and troubleshooting

ServiceNow, JIRA or other similar ticketing systems

Scripting experience (Python, Bash, etc.)

Windows / Linux / Mac administration and configuration

Basic networking knowledge and troubleshooting

SQL, Okta

Desired Characteristics

Self-starter

Fast learner and the ability to understand large complex infrastructures

Expertise working on a team with motivated cross-functional individuals

The ability to work with demanding customers

The ability to work as part of a team and share knowledge

The ability to work directly with Customers and understand their needs and concerns

Excellent communication and customer service skills

Ability to work across platforms and with various support teams

Ability to want to learn and grow

Must be a team player

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

About NBCUniversal

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU.

Here you can create the extraordinary. Join us.


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