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Operations Supervisor

NBCUniversal, Englewood Cliffs, New Jersey

Innovative, fast-paced, challenging.. we're everything you want in a workplace.

Level: Manager (Supervisor)


Technology Operations is a technical organization within NBCUniversal providing technical and operational services across the complete NBCUniversal content management, fulfillment and distribution ecosystem. We ensure that each of our networks, shows and films are reliably delivered to every screen around the world 24/7/365. We manage a best-in-class operation, leading the industry with our scalable, reliable, geo-diverse operation.

Technology Operations’ team in Englewood Cliffs, NJ manages playout and monitoring for NBCUniversal’s Domestic Cable Sports, News, Entertainment and International channels. We also provide a full hot/hot disaster recovery for the NBC and Telemundo Broadcast networks. The Operations Supervisors are true subject matter experts in a dynamic broadcast environment. Operations Supervisors drive 99.999% on-air reliability for all channels and work as a team to get compelling content to viewing platforms across the world.

Job Duties
  • Supervise a shift of on-air cable operations for 35 networks (including 80 distribution channels
  • Monitor and maintain satellite, fiber, and terrestrial distribution streams
  • Ensure the reliability of on-air schedules in a fast-paced environment, and work to maintain 99.999% on-air availability and reliability for all channels
  • Manage daily maintenance events in the NOC
  • Ensure proper scheduling and supervise a shift of technical operators in live and taped events across Sports, News, Entertainment and International channels
  • Facilitate day-of-air issue resolution between all NBCU departments (including Sales Ops, Engineering, Programming, On-Air Scheduling and Promotions)
  • Act as the point of contact to brand leaders to coordinate daily schedules and broadcast execution
  • Lead operational triaging and documentation for issues affecting the on-air operation
  • Develop and distribute detailed scheduling plans and transmission information for live events
  • Maintain and assist in the creation of new SOPs and Guidelines
  • Perform live event transmission tasks including satellite tunings, fax-through and fiber bookings
  • Lead the execution of live events on all Sports, News, Entertainment and International networks such as Olympics, E! Red Carpets, WWE Raw, MLB, NBA, NHL, Golf, Watch What Happens Live, and Premiere League soccer
  • Manage the execution and decision-making for all live events, including in-event issue resolution and off-air adjustments, including, but not limited to schedule slides, join in progress and leave in progress
  • Serve as decision-maker for the execution of all contingency situations for live events
  • Serve as the point of contact for same-day Record/Turnarounds process to ensure reliable records and playbacks
  • Support NBC Broadcast Network and Telemundo’s 24x7 disaster recovery operation
  • Assist with project management related to operational improvements
  • Continue to exceed expectations in on-air reliability and customer service for all NOC clientele


Basic Qualifications
  • 3+ yrs experience in an On-air broadcast environment.
  • 3 yrs experience exhibiting overall understanding and knowledge of the television production process, broadcast operations, and news/sports/entertainment technical production requirements
  • 3 yrs work experience showing strong computer, communication, and facilitation skills
  • 3 yrs work experience in a fast-paced environment requiring troubleshooting and process skills, and exhibiting an ability to effectively lead, prioritize and adapt to changing scenarios
  • A track record of meeting or exceeding performance expectations
  • This position requires the willingness and ability to work any scheduled shift, including nights, weekends, and holidays and working overtime on short notice to support the 24x7 on-air broadcast environment

    Eligibility Requirements
  • Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
  • Must be willing to work in Englewood Cliffs, NJ

    Desired Qualifications
  • BA/BS in related field
  • 3+ yrs experience related field
  • 3 yrs experience in leading the execution of live television events
  • 3 yrs experience demonstrating the ability to effectively lead, prioritize, energize, and coach others
  • Extensive and significant experience, understanding and knowledge of digital broadcast and production technical systems, standards and processes
  • Technical experience with automated, real-time systems, digital video and audio, troubleshooting and test techniques
  • Extensive knowledge of digital broadcast and production technical systems, standards and processes
  • Excellent communication and interpersonal skills
  • Basic understanding of workplace staffing rules and experience in off-hours scheduling of personnel

    At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

    NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
  • About NBCUniversal

    At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU.

    Here you can create the extraordinary. Join us.


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