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Media Support Manager

NBCUniversal, See List Below, Multiple Locations

Innovative, fast-paced, challenging.. we're everything you want in a workplace.

Level: Manager (Supervisor)


The Global Media Operations group in Englewood Cliffs, NJ is responsible for prepping content needed for domestic and international distribution as well as broadcast operations. This includes transcode, edit and delivery services to meet client fulfilment around the globe 24 hours a day, 7 days a week. Aside from supporting the day-to-day distribution of linear and non-linear content, this position becomes integral to the success of high profile network stunts and events, which have included the Olympics, FIFA World Cup, and the Superbowl in the past.
Responsibilities include but are not limited to
This Media Support Manager position is responsible for scoping, building and launching new digital supply chain workflows, partner onboarding, as well as providing operational and technical support for the Global Media Operations team. The main objective is to assist all operations members with encoding and delivery support related issues in a 24/7 environment. Media Operations ingests, preps, QCs and delivers content internationally and relies on Media Support Manager’s to solve or escalate issues electronically, on the phone and in-person. Other responsibilities include providing operations and customer support for the portfolio of applications and products used for file-based digital workflows including video editing, transcoding, digital file delivery, and live streaming.
This is a role that combines broadcast engineering, information technology, and digital media. An ideal candidate will have a background in Film/TV, Computer Science, Information Systems, or Digital New Media. This person will like to operate in a fast paced environment, enjoy interacting with customers, and be willing to tackle unique challenges head-on.

Basic Qualifications
  • 3+ years of experience in digital supply chain, broadcast operations or a post-production environment.
  • 3+ years of experience in a support or customer facing position.
  • Experience working with post-production software such Avid Media Composer, Adobe Suite, Final Cut Pro.
  • Must have experience with digital media file types and encoding workflows - QT, MXF, MPG, Mp4 etc.
  • Experience with encoders such as Vantage, Adobe Media Encoder, Cloud Services.
  • Experience with metadata file types (.xml, .json, .csv) & metadata schema creation/manipulation using javascript or other scripting languages.
  • An individual that knows their way around desktop hardware, software applications, MAC/PC OS and network connectivity.
  • Must have proficient experience with Microsoft Office applications (including Outlook, Powerpoint, Word, Excel).


    Additional Job Requirements
  • Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #: )
  • Must be willing to work in Englewood Cliffs, NJ, or Centenial, Colorado.
  • Must have unrestricted work authorization to work in the US.
  • Must be willing and able to work on any shift including, overnights, swing, or weekend.

    Desired Qualifications
  • An individual with a very strong desire to learn, take on new technologies and challenges.
  • Excellent troubleshooting, problem solving, and escalation skills.
  • Experience with MAMs for Archiving/Purging/Restoring (DIVA Director and Avid Interplay) a plus.
  • Experience with live records, routing and transcodes (Grass Valley iControl, KVMs, DVS Venice, Florical, Avid Airspeed/Interplay Capture).
  • Experience with digital delivery methods, such as AWS, Aspera P2P/Faspex, Signiant, FTP, UDCP, etc.
  • Experience with QC Software such as Tektronix, Phabrix Scope, GrayMeta Iris, Switch, VLC, etc.
  • Experience with MacCaption for Closed Caption creation, editing and converting.
  • Experience supporting customer workflows through operations team and/or help desk.
  • Able to take on additional projects that require alignment across different internal teams for successful implementation and roll-out.
  • Strong ability to multi-task and make effective decisions in a high-pressure deadline driven environment.
  • Strong communication skills and ability to interface with multiple departments, clients, and vendors.

    NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

    Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.




    This position is eligible for company sponsored benefits including: medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Colorado applicants only, wage range: $65,000-71,000 (not bonus eligible).

    NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
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