Business Analyst

NBCUniversal, New York, New York

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Level: Manager (Supervisor)

The Business Analyst is responsible for ensuring our Ad Sales business can perform their day-to-day activities utilizing our Ad Sales Technology systems and integrations. This role provides end-user support for a variety of systems which assist with functions such as sales, planning, pricing, campaign management, traffic/operations, creative, promotions, delivery and billing. This position is based in New York, NY but has the opportunity to be remote.
  • Liaison between the Ad Sales business users and technology organization, providing consistent and frequent updates to users on progress and resolution of requests, defects and enhancements.
  • Maintain a strong relationship with the user base, ensuring customer satisfaction during all interactions.
  • Take ownership of tickets from a queue to answer user requests which may involve investigating, training and testing to help resolve.
  • Work in a team setting with counterparts on solving issues at hand but also able to work solely on tickets.
  • Work with a ticketing system to track, categorize, prioritize and communicate status to the business.
  • Identify and manage software defects and work with software vendors and engineering teams to resolve and implement solutions.
  • Understand how issues impact the business and escalate critical issues when necessary.
  • Support and troubleshoot issues (process and system), identify root causes, and proactively implement sustainable corrective actions.
  • Provide systems support to meet established SLAs during business hours, with occasional evenings and weekends as needed and during special events.
  • Identify new opportunities and services to enhance the systems platform and drive more productivity/efficiency.

  • Minimum 1 year of experience working with Ad Sales systems.
  • Must be willing to have a flexible work schedule to meet operational and special event coverage needs.
  • Must have experience with customer interactions and maintaining positive relationships.
  • Must have strong interest and aptitude when working with and learning new software and technology.

Desired Characteristics:
  • Experience in product support/training within media industry strongly preferred.
  • Self-motivated and accountable, with a high level of commitment to responsibility.
  • Excellent interpersonal, verbal and written communication skills; ability to work across multiple groups.
  • Experience in Salesforce
  • Experience working with system integrations and databases

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

About NBCUniversal

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU.

Here you can create the extraordinary. Join us.

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