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Global Client Operations Coordinator

NBCUniversal, Centennial, Colorado

Innovative, fast-paced, challenging.. we're everything you want in a workplace.


The Studio Supply team provides client services & order management to several organizations throughout NBCUniversal including Television Distribution, Universal Pictures Group, NBC News, NBC Sports, NBCU Global Networks, USA Network, SyFy, Bravo, Saturday Night Live, Late Night with Jimmy Fallon and local TV stations. As part of the Studio Supply team, Client Operations serves as the liaison various departments in order to fulfill content to all distribution outlets. The Global Client Ops Coordinator will work closely with the various internal and external digital media groups, the 24/7 support team, the Media Operations Teams, the Advanced Media Products team, and Engineering to ensure the accurate and reliable distribution of content to secondary platforms and third party clients.

Responsibilities:
• Support brand/client engagement for day-to-day publication of NBCU content to secondary distribution platforms/clients
• Help maintain operational rigor across the entire digital supply chain from inbound content delivery to NBCU facilities to outbound deliveries to multiplatform partners
• Acting as a point of escalation for programming changes, content issues, content revisions and special requests • Creating work orders & maintaining scheduling grids
• Communicating with clients and internal teams on package delivery transfers/issues for all distribution platforms
• Quality control and proofing of associated metadata fields for XML distribution packages
• Scheduling off-air records for ingest, transcode and distribution
• Managing metrics, tracking and reconciliation of deliveries to all distribution platforms
• Understanding of various workflows in order to escalate issues to the proper clients
• Generation and maintenance of standard operating procedures and trainings to ensure success of our 24/7 support team. in addition Receive & track orders for and through content delivery, assessing content availability and needs
• Coordinate onboarding of new licensees, distributors & profiles
• Coordinate content/language procurement through internal or external parties (Including GMO Localization team)
• Responsible for inbound media processing from all sources, including distributors and archive
• Help maintain operational rigor across the content workflows of the delivery supply chain
• Provide regular updates to content requestors (e.g. POM, TVD Rep) at transaction level
• Act as a point of escalation for content issues, content revisions and special requests
• Track, correct & reconcile referrals and rejections
• Troubleshoot issues, place L1 support tickets, own follow up
• Understand media upload and ingest workflows for proper escalation of issues to support
• Place manual Translator orders
• Audit missing list and order dashboard, act on any at risk assets
• Additional duties as needed and assigned by Supervisor(s)



Qualifications:

  • Bachelor’s degree in Broadcast Technologies, Mass Communications, Engineering or equivalent experience required
  • 1+ year experience in a role exhibiting excellent written and oral communications, effective interpersonal skills, and project management
  • 1+ year experience in the technology or media industry, with a proven track record in successful project management with cross-functional teams demonstrating superb planning and organizational skills
  • Experience interacting with clients, such as programming, post houses and producers.

    Additional Job Requirements:
  • Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #: )
  • Must be willing to work in Centennial, CO
  • Must be willing and able to work on any shift including, overnights, swing, or weekend

    Desired Qualifications


    • 1 year+ experience in a role demonstrating strong technical background, quantitative, or analytical skills
    • 1 year+ experience working with video distribution in a TV Broadcast environment
    • 2 years+ experience in enabling customer workflows and operations
    • 1 year+ experience working with metadata creation and manipulation
    • Detail-oriented, clear thinking and adept at multi-tasking
    • Ability to handle multiple tasks and be project oriented
    • Experience in multiplatform digital content distribution (e.g. Broadband, iTunes, Hulu, etc.)
    • Passion for new media distribution and keeping up to date with emerging platforms and the latest technology trends, college degree
    • Assertive in getting the job done and getting ahead
    • Work well in a team environment yet able to work independently
    • Impeccable verbal and written communication with clients and other teams
    • A desire to build automation and streamline workflows
    • An understanding that shifts and ownership of brands/regions can change at any time based on business needs
    • Work with internal teams to troubleshoot issues and exhaust all resources
    • Confidence in escalating issues and working to resolve
    • A go-getter


    NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

    Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

    This position is eligible for company sponsored benefits including: medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary Range: $45,000-$50,000

    NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
  • About NBCUniversal

    At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU.

    Here you can create the extraordinary. Join us.


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