Project Manager, IT Operations

NBCUniversal, See List Below, Multiple Locations

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Level: Manager (Supervisor)

The Workplace Experience & IT Operations department exists to ensure our colleagues and clients have a reliable and seamless technology experience where we leverage remote tools and hands-on technical knowledge while answering the expressed and unexpressed support needs of the entire NBCUniversal ecosystem.

In this environment, we communicate with our stakeholders, collaborate with our team members and own every aspect of resolution from start to finish. As such, we are looking for a highly dynamic chief of staff to work closely with our executive team and play a critical role in driving operational objectives and efficiency across our various business lines. This leader will provide direct oversight and immediate impact on productivity, help to streamline strategic initiatives while effectively communicating between the executive team and senior-level leaders.

Summary of Role
The Project Manager will be responsible for developing and managing a project intake and management model that effectively assigns, manages and tracks multiple projects across the East Coast technology operations organization. This individual will work directly with east coast business, facilities and internal technology partners to prioritize, develop and deliver against the plan. This role will be a front-end representative of the east coast technology operations organization ensuring effective solution design, development and delivery. This role will also be responsible for implementing a workforce and demand management tool across the team to ensure that we have the right number of team members scheduled in the right place with the right skills.

This role will report directly to the VP, East Coast Operations.

Core Responsibilities
  • Liaise between staff, executives and senior leaders regarding company climate, workplace experience, project updates, proposals, and planning
  • Serve as a conduit to successfully articulate and communicate the immediate and long-term needs of executives while assisting them in decision-making, program management and initiative implementation
  • Manage key strategic business objectives while improving current processes and organizational procedures
  • Partner with the human resources team on new hires, including the onboarding and other workflow processes
  • Determine and execute on organizational KPIs to measure success and overall team performance
  • Serve as a first line of defense in handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications

• BA/BS in business, computer science preferred or other technical field or appropriate work experience 5+ years of applicable experience in a technology environment, preferably for a large company. Demonstrated success in the delivery of multiple projects.7+ years in a business or leadership management role
• Proven track record in effectively organizing and directing multiple teams cross-functionally
• Strong experience in executive-level advising and interdepartmental collaboration
• Excellent project reporting skills with a focus on interdepartmental communication

Desired Characteristics
• Strong organizational and leadership skills
• Experience and certifications within the Agile Framework (Scrum Master, Product Owner, Licensed Agile Coach, etc.)
• Project management experience on a global scale for technical operations centered businesses.
• Experience in working with global teams for a globally facing organization across several. Platforms.
• Passion for employee and end-user experience using data to drive decision-making.
• Experience in managing and supporting users in a Windows, Mac, and Linux environment.
• Excellent knowledge of technical management, information analysis of computer hardware/software systems.
• Strong verbal/written communication skills and the ability to prioritize tasks.

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

NBCUniversal is an equal opportunity employer and will provide reasonable accommodations as required by applicable federal, state, and/or local laws.

About NBCUniversal

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU.

Here you can create the extraordinary. Join us.

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