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Senior Salesforce Business Analyst

NBCUniversal, Universal City, California

Innovative, fast-paced, challenging.. we're everything you want in a workplace.

Level: Manager (Supervisor)


At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

ABOUT THE ROLE:
This Senior Salesforce Business Analyst position is an integral member of the Studio Distribution IT team responsible for supporting the Release Planning, Account, and Operations teams of the Universal Pictures Home Entertainment Digital Distribution business.
The primary role of the Senior Salesforce Business Analyst is to act as a liaison between business partners and IT Teams, supporting the solution delivery lifecycle for the Digital Distribution application portfolio under the direction of the Director, Business Engagement.
  • Join a team consisting of high-performing individuals that execute on product management, business analysis, process mapping, functional architecture, testing, and system integrations.
  • Be a proactive product owner and work alongside developers, support consultants, IT infrastructure, vendors, and different business verticals to support the Digital Distribution business.
  • Be the product manager of the portfolio of salesforce.com applications and system integrations.
  • Collaborate as project manager with technical teams to provide input on technical solutions and support end to end solution delivery.
  • Partner with key business clients to independently conduct and drive business requirements and design-related discussions and workshops.
  • Be a change agent and a knowledge keeper to support the successful business adoption of new IT solutions.
  • Research new technology tools and provide architecture solutions to support the growing Digital Distribution business.


Basic Qualifications

  • • Minimum of 4 years of solid hands-on experience with Salesforce.com
  • • Minimum of 5 years of client facing and business systems analysis experience
  • • Minimum of 5 years in application development and SDLC
  • • Bachelor’s degree in Computer Science, Management Information Systems, or related fields
  • • Experience leading the analysis, extracting, and documentation of business requirements, and testing on projects, system enhancements and defects
  • • Deep understanding of IT project management, SDLC processes and methodologies, such as Waterfall, Agile Scrum and associated best practices, leveraging tools such as JIRA
  • • Excellent verbal and written communication skills - comfortable and confident communicating to all levels of the organization, both business and IT
  • • Ability to adapt to changing priorities and requirements, including the ability to multi-task and juggle many competing priorities and deadlines


Additional Job Requirements


  • Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #: )
  • Must be willing to work in Universal City, CA
  • Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.
  • Must be fully vaccinated against COVID-19 at the commencement of employment or adhere to enhanced protocols if Company determines your job position requires accessing an NBCUniversal worksite.
  • Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.


Desired Qualifications


  • Salesforce Admin Certification
  • Experience with Salesforce Lightning components
  • Experience with Media/Entertainment
  • Experience with Jira and Smartsheet
  • Experience with user experience and wireframe/mockup creation
  • Experience with business intelligence and analytical tools
  • Experience with data architecture, data warehouse and middleware/ETL tools and technologies
  • Has worked within a project team over multiple geographic / international locations


NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

NBCUniversal is an equal opportunity employer and will provide reasonable accommodations as required by applicable federal, state, and/or local laws.

About NBCUniversal

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU.

Here you can create the extraordinary. Join us.


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