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Salesforce Senior Business Analyst

NBCUniversal, Universal City, California

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Level: Manager (Supervisor)


This Senior Business Analyst position is a key member of the Studio Distribution Technical Operations organization and joins a team responsible for supporting the Salesforce application portfolio for the Universal Pictures Home Entertainment (UPHE) business. This role engages with all departments within UPHE and enables the delivery of technology solutions that support their business functions.

  • Develop and maintain relationships with Home Entertainment business teams. Learn and understand their functional processes, data dependencies and workflows, and needs for technology solutions.
  • Manage the backlog of business requests and enhancements for the application portfolio. Partner with business stakeholders to define functional requirements and prioritize stories that will be delivered in application release.
  • Be an IT product owner for the UPHE Salesforce.com application portfolio. Collaborate with Salesforce developers and engineering teams to implement enhancements and support the applications.
  • Lead the SDLC process coordinating deliverables across technical teams, external consultants, and business stakeholders to deliver planned releases into the application ecosystem
  • Ensure adoption and utilization of IT solutions by being the technical subject matter expert and leading stakeholder training sessions
  • Collaborate with enterprise product and engineering teams to ensure alignment with enterprise-driven initiatives and to modernize business functions


  • Minimum 4 years of hands-on experience in an IT business analyst role with responsibilities covering the technical development and support for applications
  • Minimum 3 years of experience with Salesforce.com Platform or Salesforce Lightning framework
  • Bachelor’s degree in Computer Science, Engineering, or related field; or equivalent experience
  • Understanding of IT project management SDLC processes and methodologies, such as Agile Scrum and Waterfall along with associated best practices
  • Strong analytical skills with the ability to gather input from multiple sources and articulate technical recommendations and a point-of-view for key decisions
  • Enjoys working in a collaborative team environment with the ability to manage multiple priorities and leverage team members as necessary
  • Excellent written, oral, presentation, and interpersonal skills with the comfort to communicate with all levels of the organization


    Additional Job Requirements


    • Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #: )
    • Must be willing to work in Universal City, CA
    • Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.
    • Must be fully vaccinated against COVID-19 at the commencement of employment or adhere to enhanced protocols if Company determines your job position requires accessing an NBCUniversal worksite.
    • Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.


  • Salesforce Platform or Admin certification
  • Experience with Jira and Smartsheet
  • Experience with UX and UI design
  • Experience with Media & Entertainment industry or packaged media
  • Experience with data architecture and ETL/ELT tools
  • Enjoys learning new technologies with a desire to be hands-on with implementing solutions
  • Ability to effectively collaborate with teams across varying time zones


    NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

    Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

    NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

    NBCUniversal is an equal opportunity employer and will provide reasonable accommodations as required by applicable federal, state, and/or local laws.
  • About NBCUniversal

    At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU.

    Here you can create the extraordinary. Join us.


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