Uncubed
           

Customer Service Representative/Call Center, NBC Sports

NBCUniversal, Orlando, FL

Innovative, fast-paced, challenging.. we're everything you want in a workplace.

Duration: full_time


We are a fast-growing team of vibrant and passionate people focused on creating raving fans of GolfNow. By solving problems and uniting golfers with their passion, our team is redefining golfer care on a grand scale. Think you have what it takes to create GolfNow raving fans and change the world? Are you a golf fanatic? If you answered ‘yes’, then we have the perfect culture for you. With over 3 million unique golfers booking through GolfNow every year, our Golfer Care Team is the face of our company to our fellow golfers all over the world. As a GolfNow Golfer Care Representative, you will deliver extraordinary service with a personal connection to every single golfer you touch. From the traveling golfer looking to book a tee time next month, to the less technologically savvy golfer trying to book a single for this afternoon, it is the role of the Golfer Care Specialist to create raving fans by providing exemplary service. If you have a desire to help others to go along with your love for golf, this is the job for you.


Job Duties
  • Providing customer service that leads to unparalleled, personalized service through all possible channels (phone, email, and chat)
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
  • Input data into the company computer platform to keep each customer record updated
  • Participate in efficient daily workflow processes using operational metrics to gauge performance and ensure timely service
  • Participate in a quality program to certify that a high level of accuracy and Golfer Care are consistently being delivered, utilizing NPS as the primary driving metric
  • Deliver our “why” and commit to the growth of our great service
  • Consistently, over-delivering for our golfers while creating ‘wow’ moments for them!


  • Strong computer skills
  • Demonstrates strong interpersonal communication skills
  • 6 months previous customer service/call center experience

    Additional Job Requirements
  • Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #:53647BR)
  • Must be willing to work in Orlando, FL
  • Must be willing to work on weekends, holidays, and overtime hours, sometimes with short notice

  • Previous golf experience and knowledge is preferred
  • Knowledge of golf and tee times distribution is preferred
  • Positive attitude and professional manner expected at all times
  • Strong team player
  • High energy and engaging personality with the ability to convey patience, and remain calm in stressful situations
  • Able to be self-motivated by a fast-paced working environment
  • Familiarity with Salesforce is strongly desired
  • Tech and golf savvy, ability to communicate enthusiastically with industry specific terminology
  • High school diploma or GED preferred

    At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

    NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
  • About NBCUniversal

    At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU.

    Here you can create the extraordinary. Join us.


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