UX Content Strategy Manager

NerdWallet, San Francisco, CA

A personal finance website that helps people make and manage financial decisions

NerdWallet is looking for an experienced UX Copy Manager to join our highly collaborative, centralized team. Too often, the world of personal finance is obscure, stuffy, and promotional — leaving people feeling confused or, worse, manipulated. We’re changing all that with clear, approachable experiences that put our users first and help make personal finance refreshingly simple, helpful and human.

As a qualified candidate, you’ll have superior content strategy, UX copywriting, and problem-solving skills. You're a natural leader and are known for building cross-functional partnerships and paving paths to success for your team/partners. As part of your role, you’ll coach and manage a team of 4+ talented UX copywriters — each supporting one or more feature teams. In addition to your management duties, you’ll lead our holistic product content strategy, evolve and evangelize UX copy standards, build influence across the organization and make key decisions that will shape the future of NerdWallet.

Where you can make an impact:

  • Lead content strategy for our logged in/logged out product experiences
  • Manage 4+ UX copywriters who are embedded in 1+ feature teams
  • Partner closely with Product, Design and other cross-functional leaders to promote collaboration, impact strategic decisions, and evangelize the role of content strategy/UX copy in the product development process
  • Guide your team to create and improve our user experiences through smart storytelling, design thinking, and user advocacy
  • Oversee the team's involvement in product development, from discovery to fixing a comma right before launch  
  • Bring the brand to life through language and carry out NerdWallet's mission of making financial products and services feel human and accessible — even in the smallest microcopy
  • When needed, lean in to provide hands-on content strategy/UX copy work — using it as an opportunity to lead by example and elevate the discipline

You are:

  • An authentic, empathetic, and inspiring leader
  • Highly collaborative: You strive to partner cross-functionally to build the very best product/user experiences
  • A strong communicator and problem solver: You manage up, down and sideways  
  • Always thinking about product strategy and vision (not just ‘what it should say’ but ‘what we should build’)
  • At home (and thrive!) in an environment of fast feedback loops and a mindset of rapid prototyping and iteration
  • Empathetic to Engineering's technical constraints and Product's business objectives, and are comfortable navigating UX tradeoffs with those partners
  • Experienced in building and shipping web and/or mobile product

Your experience:

  • 2+ years of management and leadership experience
  • 7+ years of direct experience as a content strategist/UX copywriter
  • Proficiency with agile methodologies
  • Ability to think big and understand complex feature sets
  • A knack for distilling complicated topics into language anyone can grasp
  • Passion for great UX
  • Excellent oral and written communication skills
  • Bonus points: experience writing about financial products (think credit cards, banking, mortgages/loans, insurance or investing)

What we offer: 

  • Competitive compensation package
  • 401(k) with company match
  • 100% paid premiums for medical, dental and vision for employee and their dependents
  • Paid maternity and paternity leave
  • Commuter, gym and cell phone stipend
  • $500 enrichment stipend towards learning and development for your role
  • Catered lunches daily, free dinner, and kitchens stocked full of snacks 
  • Onsite coffee bar with baristas
  • Company happy hours, social events and outings
  • Generous, flexible vacation 

NerdWallet is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any characteristic protected by applicable federal, state or local law.

About NerdWallet

NerdWallet gives consumers and small businesses clarity around all of life’s financial decisions. When it comes to credit cards, bank accounts, mortgages, insurance, loans or expenses like hospital costs and medical bills, consumers make almost all their decisions in the dark. NerdWallet is changing that, helping guide consumers' decisions with free, accessible tools, research and expert advice. 

Want to learn more about NerdWallet? Visit NerdWallet's website.