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Program Manager: Operations, Netflix Global Gift Card

Netflix, Los Gatos, California

Leading subscription service for watching TV episodes and movies


Netflix is revolutionizing entertainment. We connect people with movies, and TV shows globally by delivering outstanding content and technological innovation. The Netflix Gift Card exists to make it easy for our members to enjoy the service. We are looking for an experienced, motivated, and passionate Program Manager to join the gift card team. This role on the team will lead and manage the operations for this global business, be responsible for leading and coordinating gift card expansion to new countries—with a focus on inventing and driving scalable systems.

The Program Manager is passionate about serving our customers, growing our business, and works effectively despite ambiguity. You will oversee the successful implementation of multiple, simultaneous projects in all aspects of the gift card program. In addition to being a key influencer within Netflix to determine how the Netflix Gift Card fits within the member experience, you will also lead the external efforts to ensure that the Netflix Gift Card operations run smoothly and efficiently.

To succeed, you will need to have the ability to assess and prioritize operational efforts based on their business impact, and work with stakeholders to ensure timely execution.

Responsibilities:

  • Manage and coordinate all operational aspects for the global gift card program--including card production, budgeting, forecasting, reporting, tools and technical support
  • Lead and project manage gift card country launches and expansions among cross-functional stakeholders, and establish an efficient workflow
  • Identify ways to enhance operations and create automated systems for the program
  • Plan and manage how to get amazing levels of work done from start to finish - on time and budget
  • Act as POC and liaison for stakeholders and vendors to address issues and suggested  operational improvements, ensuring deliverables are consistently met
  • Act as program POC and align with the partner planning and analytics (PP&A) team on analysis for the program
  • Manage external vendor relationships for operations and technical support.
  • Help evolve and evangelize the gift card program throughout the business and externally
Qualifications:
Candidates must be highly analytical and strong, effective communicators. Ideal candidates will have 7-10 years experience with program and project management. Experience in the gift card industry is desired.

Netflix is fast-growing but we also have a flat organizational structure--which means that employees are often asked to take on additional responsibilities and perform at an increased pace with no hand holding.  You will be asked to make key decisions quickly and autonomously and to manage aggressive deadlines.

• Big brand experience within a technology, entertainment, consumer or lifestyle products corporation.
• Ability to succinctly articulate and write strategies, plans, status or any other communications with team members and vendors.
• Possess a big-picture vision as well as drive and attention to detail to execute
• Proven experience identifying customer needs, inventing new ways to meet those needs
• Ability to juggling multiple priorities to deliver results in cross-functional environments
• Demonstrated analytical and quantitative skills with a track record of using hard data and metrics to make business decisions and evaluate results
• Ability to communicate and influence within all areas and levels of the company
• Bachelor’s degree

About Netflix

Netflix is the world’s leading Internet television network with over 100 million members in over 190 countries enjoying more than 125 million hours of TV shows and movies per day, including original series, documentaries and feature films. Members can watch as much as they want, anytime, anywhere, on nearly any Internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.

Want to learn more about Netflix? Visit https://www.netflix.com/