Senior Support Specialist - CPE Support

Netflix, Los Gatos, California

Leading subscription service for watching TV episodes and movies

Content Platform Engineering (CPE) develops technology and operations for most aspects of streaming content that make Netflix a great global service. We power discovery, personalization, video encoding and quality, internationalization, localization, and marketing for the best streaming library in the world.  Every day, we solve complex problems around scalability and global content and innovate on the tool's, data model, and pipeline that make up our content platform. Subscribers enjoy Netflix on more than 1,000 different device types. Supporting this global brand presents significant operational challenges. At the center of those challenges is the Netflix Content Platform team, responsible for putting together the product streamed by our customers.
The Development Operations team in Content Platform Engineering is looking for a talented individual to support the end-to-end flow of assets within Netflix.  Our team is responsible for managing the entire media pipeline, from ingest to encoding to publishing and beyond.  We also provide first line support into the engineering teams, with the ability to troubleshoot problems and unblock critical business functions.
If you love to provide support and solve day to day operational challenges, you will love working with our team.

In this role, you will:

  • Respond quickly to support requests from our users
  • Investigate and diagnose problems, escalating to engineering when applicable
  • Take corrective action to keep content flowing
  • Monitor for errors in the workflow

The skills we require:

  • Strong verbal and written communication skills
  • Self motivated and curious, eager to learn when faced with challenges
  • Experience supporting web-based applications / services
  • Creating, modifying, updating SQL queries in a relational database
  • HTML / HTTP / REST Fundamentals
  • Standard Linux commands / shell scripting
  • Familiarity with issue ticketing systems (JIRA and Zendesk preferred)

About Netflix

Netflix is the world’s leading Internet television network with over 100 million members in over 190 countries enjoying more than 125 million hours of TV shows and movies per day, including original series, documentaries and feature films. Members can watch as much as they want, anytime, anywhere, on nearly any Internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.

Want to learn more about Netflix? Visit https://www.netflix.com/