As Netflix’s global customer base grows from 125+ million members enjoying stories from across the globe, the operations and scale at which we launch titles is paramount to our success to bring these stories to the right audience at the right time. The customer journey includes browsing our catalog, evaluating if they want to watch a title, and hitting play to enjoy the content of choice. Each asset brings a title to life, from the synopsis to the artwork to the previews and full video.
QC Operations’ core focus is to ensure that the quality of assets on our service continue to exceed the expectations of our members around the world. We manage an external QC workforce who are responsible for the QC of content A/V, subtitles, dubbed audio, promotional videos, and imagery. The role includes ensuring timely and reliable QC through training and vendor management, supporting cross-functional groups around QC-related inquiries, and identifying and pursuing opportunities for tooling and workflow improvements.
You will be part of a larger Product Creative Operations team who will innovate approaches to tooling, vendors and quality to develop scalable solutions and measurements for the quality of our assets so that we can work smarter and increase efficiency while maintaining accuracy of our title launches.
In this role, you will:
Review and resolve QC-related inquiries submitted via Zendesk
Troubleshoot and track QC tooling issues and bugs
Support the QC Operations Project Manager in managing QC vendors through training and maintenance of training materials
Partner with cross-functional teams and leverage data to provide innovative thinking around scalable solutions and operational workflows for QC
Make sound independent decisions, and know when to escalate issues
Previous experience within a post-production company, QC service provider or home entertainment division of a studio or equivalent organization
A working knowledge of common technical issues found in dubbed audio, subtitles/closed captions, and/or digital artwork, as well as an understanding of metadata, file formats, language complexity, and common failures or technical challenges.
Familiarity with non-English content and regional nuances in quality perception and expectations
An ability to manage multiple projects at once and prioritize effectively
Adaptability and resiliency to quick changes in priorities, technology, tools and workflow
An appetite for data-driven communication and problem-solving
Fluency in a foreign language preferred
Netflix is the world’s leading Internet television network with over 100 million members in over 190 countries enjoying more than 125 million hours of TV shows and movies per day, including original series, documentaries and feature films. Members can watch as much as they want, anytime, anywhere, on nearly any Internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.