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Senior UX Researcher, Qualitative

Netflix, Los Gatos, California

Leading subscription service for watching TV episodes and movies


The mission for a Sr. UX Researcher is to create a competitive advantage for Netflix by delivering insights that help revolutionize the experience consumers have with our service. You will sit within the larger Consumer Insights team and be responsible for defining, leading, analyzing, interpreting and socializing research initiatives that lead to innovations that delight 135 million members across our platforms worldwide.

Who you are:

  • Your lifelong mission has been to understand people, their behaviors, attitudes, and motivators
  • You actively seek out answers to questions that are verging on impossible to answer
  • When something needs to get done, you are the first to roll up your sleeves
  • You make the connections no one else sees
  • You stand firm in the face of change and challenge
  • You read the Netflix culture memo and were energized
  • You are always the smartest person in the room but do not feel the need to show it
  • You are quick-witted, straight-forward, and succinct
  • You are equal parts creative and analytical
  • You are fully aware of and open about when and how you fail and when and how you succeed
  • You are embarrassed by anything that is not amazing with your name on it
  • You love digging into the numbers to see what they say

Your background:

  • 7+ years of qualitative research supporting product development (quantitative a plus!), such as user, UX, consumer insight, or design research
  • A graduate degree in Human-computer Interaction (HCI), Human Factors, Cognitive or Experimental Psychology, Anthropology, Sociology or similar
  • A clear, demonstrable record of applying complex research skills into practical business impact
  • End-to-end, hands-on, “in-sourced” experience with all aspects of research including a deep methodology toolbox
  • Track record of collaborating with diverse teams towards a common goal
  • Effective verbal and written communication style distilling complex multi-method research reports into understandable, compelling, and actionable insights
  • Years of hands-on international research experience 

What You'll Be Doing:

  • You will be a part of a small, elite team that, together, is tasked with research for the Netflix UI, including the TV, mobile, and web experiences, KiDS, and search/content promotion algorithms
  • You will work closely with Design, Product Managers, and complementary Consumer Insights partners to lead a portfolio of proactive, reactive, strategic, and tactical research
  • You will be given the most meaningful and rewarding research opportunities of your life
  • You will be high-touch and hands-on with all aspects of the research process
  • You will have the ear of everyone at the company, including up to the C-level
  • You will be working and collaborating with some of the smartest people you have ever met in a dynamic culture that acts like a start-up with the resources and vision of a large company
  • You will be the voice of the consumer across the organization
  • You will travel (20-25%) with autonomy to increase/decrease based on project
  • You will deliver joy to 130 million households around the world
  • You will be working at Netflix

About Netflix

Netflix is the world’s leading Internet television network with over 100 million members in over 190 countries enjoying more than 125 million hours of TV shows and movies per day, including original series, documentaries and feature films. Members can watch as much as they want, anytime, anywhere, on nearly any Internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.

Want to learn more about Netflix? Visit Netflix's website.