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Corporate Escalations Specialist

Netflix, Salt Lake City, Utah

Leading subscription service for watching TV episodes and movies


Netflix is looking to add to our Corporate Escalations team in the Salt Lake City. Corporate Escalations Specialist  handles processing of all non escalated privacy inquiries, and regulatory compliance requests. They will respond to escalated customer complaints and legally sensitive Customer Service workflows and and provide support to our CS network on matters of Brand protection and other organizational practices.

We are seeking someone who is detail-oriented, has strong judgement, and demonstrates the willingness to get things done. This is a unique opportunity to be part of a fast-paced, entrepreneurial organization and work on a variety of sensitive issues.

SHIFT: Ability to work a flexible schedule, including nights & weekends

Responsibilities:

  • Manage and respond to written inquiries from consumers regarding Netflix’s privacy practices.
  • Communicate both verbally and in writing to law enforcement authorities.
  • Compile data in accordance with applicable laws and Netflix’s terms of service.
  • Work and communicate cross-functionally with different teams to evaluate and investigate issues.
  • Triage complex issues and articulate recommended solution(s) in a concise and succinct manner.
  • Review, research and respond to regulatory complaints including state Attorney General Office(s), Better Business Bureau and other regulatory agencies

Requirements:

  • Excellent and creative written, verbal and interpersonal communication skills
  • Ability to manage multiple tasks and high visibility projects with strict deadlines.
  • Self-starter who can work independently in an ambiguous landscape. 
  • Strong analytical skills, with the ability to review data and identify trends.
  • Receptive to and able to appropriately incorporate feedback to continuously improve workflows and processes.
  • Ability to adapt to business needs and thrives in a fast-paced environment with shifting priorities.
  •  Strong computer application skills with ability to operate in a Chrome-OS environment
  • 3+ Working knowledge of data protection, information security and regulatory compliance is a plus

About Netflix

Netflix is the world’s leading Internet television network with over 100 million members in over 190 countries enjoying more than 125 million hours of TV shows and movies per day, including original series, documentaries and feature films. Members can watch as much as they want, anytime, anywhere, on nearly any Internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.

Want to learn more about Netflix? Visit Netflix's website.