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Manager, Partner Strategy - Globalization

Netflix, Los Gatos, California

Leading subscription service for watching TV episodes and movies

Duration: Full-Time


The Globalization team is responsible for the translation and cultural adaptation of almost everything that Netflix creates, from beautiful user interfaces to cinematic original programming. We treat each country we enter differently, since it is not just about translation, it is about providing our audience with an experience that feels local; and we do it at scale.

Partner Management drives all partner-related programs, including partner strategy and innovation, learning and development and G11n external resourcing strategies. This work includes performance management through KPIs written into contracts and risk mitigation strategies woven into the partner escalation process. We are looking for a highly motivated manager to lead and grow the team to create an ecosystem of vendor partners robust enough to meet all identified business needs and resilient enough to address future business requirements. 
 
Reporting to the Engagement Manager, you will leverage your deep leadership experience to empower the team to deliver operational excellence and impact as we scale. You will leverage your expertise in partner management, your strategic partnership experience and your strong business acumen to forge strong partnerships with other localization leaders, Strategy Planning & Analysis and Globalization Engineering. 

In this role, you will assess business opportunities, mitigate risk and drive innovation as they relate to continuous improvement for Globalization and its partners. You will develop and implement a partner strategy with a focus on delivery, quality and cost.

RESPONSIBILITIES

  • Provide leadership and mentorship for your team. Hire and retain top talent for the organization
  • Foster relationships and partner with stakeholders to support your team in delivering excellence and defining and driving Globalization’s partner strategy
  • Create an optimized partner framework against which the Globalization team can perform at scale
  • Coordinate with colleagues from cross-functional teams to continually and selflessly optimize your business in the best interest of Netflix and our members around the world
  • Partner with other G11n stakeholders to determine new business needs and create strategic partnerships that allow G11n to leverage economies of scale 
  • Define and establish KPIs to measure Globalization success and manage ongoing operational performance on cost, quality, delivery and continuity of support.
  • Represent Netflix and Globalization at industry events, representing our partner management strategy

ROLE REQUIREMENTS

  • 6+ years of experience managing a team of vendor managers, partner operations managers and/or program managers
  • 6+ years of experience in business operations, consulting, partner management or supply chain management at a global scale.
  • Experience in driving decisions and change management with your teams and partners through leadership, collaboration and data
  • Strong communication skills with the ability to effectively communicate risks and  dependencies and to distill complex concepts into simple, actionable recommendations at the executive level
  • Experience negotiating business priorities at a global scale

About Netflix

Netflix is the world’s leading Internet television network with over 100 million members in over 190 countries enjoying more than 125 million hours of TV shows and movies per day, including original series, documentaries and feature films. Members can watch as much as they want, anytime, anywhere, on nearly any Internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.

Want to learn more about Netflix? Visit Netflix's website.