Specialist, Post Production Technical Operations - Thailand
Netflix, Bangkok, Thailand
Leading subscription service for watching TV episodes and movies
- Collaboratively evaluate partners and collect key information on a variety of areas including technical infrastructure, Post Production workflows and mastery of the Netflix deliverables and Quality Control standards.
- Analyze partner delivery data to drive training and support initiatives improving key partner performance metrics.
- Provide solutions for metrics-driven analysis of partners' performance to internal teams.
Training and Onboarding:
- Build strong operational relationships with Post Production, VFX, and Music Partners you support, and act as a key technical and operations contact for the Netflix internal delivery and Quality Control ecosystem.
- Onboard and train partners on internal applications and workflows including Original Capture File Delivery (OCF Import), IMF Creation, and internal delivery tools (Backlot/Content Hub/ Amazon Snowball), access management (Starship), QC and evaluation (Asset QC), and external delivery solutions (Drives/LTO).
- Coach partners into a model of efficient and error-free delivery.
- Participate in industry events, advocating for Netflix workflows and standards, including programming technical seminars and presentations for the optimization of QC and delivery.
- Educate internal teams on technical specifications and workflows.
- Develop content for public-facing support in an effort to allow partners to self diagnose and repair problematic assets.
Advise, Strategize, Collaborate:
- Provide expertise and critical insight for the continued evolution and development of the internal Post Production supply chain, and its respective tools, partnering with internal teams to feedback user issues and needed enhancements to minimize support issues, and pinpoint automated workflow efficiencies.
- Analyze vendor delivery data, with a focus on root-cause analysis, to drive an issue prevention strategy that minimizes support requests relating to the internal delivery ecosystem and specifications.
- Be an escalation point for troubleshooting technical issues related to asset delivery into our Post, and VFX tools, IMF mastering, and QC raised by our partners.
- Work with external partners to ensure the flow of media assets through the Netflix delivery ecosystem is efficient, secure and optimized, with a key focus on developing and executing best practices between tools.
- Partner with internal and external Post Production teams to create and execute an efficient Quality Control plan and help evaluate received reports and guide on the implementation of fixes.
- Build and leverage strong relationships with the global Netflix Post Production teams and external facility vendor managers.
- Collaborate with internal cross-functional teams on improvement initiatives to streamline our processes.
- 10 years prior experience in a role as a Workflow Engineer, Data IO and Archive, DI, or QC technician or lead for a Production facility, Broadcaster or Post Production facility.
- Knowledge of digital audio and video file formats, preferably experience with IMF, Dolby Atmos, and Dolby Vision workflows including the mastering tools used to create these elements.
- Familiarity with production and post software such as Shotgun, Pix, Blackmagic Resolve, Baselight, Avid Media Composer, Adobe Premiere, Clipster, Colorfront Transkoder, Pro Tools or MTI Cortex.
- Familiarity with audio, video and data communications protocols as standardized by IETF, SMPTE, ITU and AES.
- Working knowledge of the local and regional Post Production industry
- Highly organized, efficient, empathetic, and detail-oriented
- Have a data-driven mindset and experience analyzing and learning from data
- Strives in a fast paced, ever changing environment
- Prior experience coaching, mentoring, and teaching people how to utilize industry specific tools and software
- Passion for technical quality and the ability to contextually identify technical errors within a given image or piece of audio
- Desire to learn new technical workflows, standards, and tools
- Fluent or native proficiency in Thai
- Fluent or business proficiency in English.
- Passionate about our culture and values in the workplace
Netflix is the world’s leading Internet television network with over 100 million members in over 190 countries enjoying more than 125 million hours of TV shows and movies per day, including original series, documentaries and feature films. Members can watch as much as they want, anytime, anywhere, on nearly any Internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.
Want to learn more about Netflix? Visit Netflix's website.
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